Assistant Front Office Manager

3 weeks ago

Morristown, United States Castle Hot Springs Full time

**Assistant Front Office Manager**

**Position Summary: As an Assistant Front Office Manager, you will be responsible for assisting the Front Office Manager in overseeing the daily operations of the front desk and ensuring that our guests have a memorable experience.**

**Responsibilities include**:

- Assists Management in scheduling, training, and evaluating front-office employees
- Provide ongoing feedback and guidance to front-office employees
- Monitors front office processes and suggests improvements to management
- Serves as a model of exemplary customer service for other front office employees
- Ensures through reporting and observation that billing and cash are handled according to hotel procedures
- Completes detailed shift reports
- Pro-actively prepares for hotel events to provide great customer service
- Stocks and replenishes front office tools and materials

**Working the front desk, which includes**:

- The ability to welcome registered resort guests, emphasizing fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
- The ability to display, at all times, a friendly, courteous, and professional manner in all dealings with resort guests and other Castle Hot Springs employees.
- The ability to familiarize oneself with room and rate availability for current and future dates and quote accordingly.
- The ability to know and recite information regarding all of Castle Hot Springs facilities, hours of operation, key personnel, special events and activities, and functions in the Resort.
- The ability to handle several telephone calls at any given time.
- The ability to offer adequate directions to the Resort from all locations.
- The ability to assist resort guests with concierge requests for on-property adventures & activities and local Arizona attractions.
- Knowledge of key local Arizona areas and attractions.
- The ability to handle guest challenges or concerns in conjunction with Management, keeping the team well informed about the problem resolution and actions being taken.
- The ability to handle resort emergency procedures and situations with maturity and professionalism.
- Performs other duties as requested by Management

**Specific job knowledge, skill, and ability**:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Reading, writing, and oral proficiency in the English language.
- Ability to maintain a pleasant disposition and function efficiently in a high-stress/pressure work environment.
- Solid interpersonal skills and a positive attitude are a must.
- Computer experience needed, Opera preferred or other Hotel / Property Management System.
- Minimum 1-year of night audit, 2 years experience in front desk operations
- Ability to stand and/or walk continuously to perform essential job functions.
- Clear, articulate telephone voice and excellent/professional communication skills required
- Ability to listen effectively, to speak, and write English clearly.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Familiarity with the surrounding area is a plus.
- Must have a clean driving record to meet Resort insurance requirements.
- Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

**Physical Demands**:

- Standing, walking,
- Squatting
- Lifting through full range (50+ lbs.)
- Work in temperature extremes of heat, cold, inclement weather

**Appearance Requirements**:

- Proper professional attire is required by following appearance guidelines as set forth in the Employee Handbook.
- Appearance must always be neat, clean, and professional.
- Name badge and proper/uniform must be worn at all times.

**Benefits**:

- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company Paid Life Insurance
- Company Paid Long Term Disability
- Direct Deposit
- Flexible Spending Account
- 401K with Match

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