Retail Store Manager

4 weeks ago

Livermore, United States Adidas Full time

Key Accountabilities:

YOU LEAD, COACH AND DEVELOP
- Lead the recruitment, on-boarding, training, and development efforts in the store through partnership with HR, Talent Acquisition and Retail Training
Coach, motivate and inspire Assistant Store Managers to accomplish store goals and maximize their individual performance
Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Stores Career Ladder

- Seek coaching and learning opportunities to continually improve your performance
Deliver best practice implementation to drive the collective performance of all district stores
Ensure compliance to established HR policies and procedures
- YOU LEAD A SERVICE CULTURE
- Drive a service and selling culture in the store through leadership of adidas Group service model
Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
Ensure there is always a leader on duty on the sales floor, focusing team members on the consumer and on selling when you are not able to assume the responsibility yourself
Schedule and zone employees to allow service of consumers and driving sales to be prioritized above all else
Spend focused time on the sales floor to determine service improvement opportunities and to coach the Assistant Store Managers
Analyze Net Promotor Score results and communicate them to their store team to drive continuous service improvement
Optimize the consumer experience through leading digital initiatives including ship-from-store, click and collect and all programs through our Store Associate Mobile device.
- YOU LEAD STORE OPERATIONS
- Lead all store operations in a systematic and efficient manner, as per established adidas Retail Operating Rhythms
Ensure adidas Retail Management Standards compliance with established policies, procedures, initiatives, and directives
Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
Ensure cash wrap transactions are processed quickly and accurately
Lead change management process initiatives as relevant
Assess and make recommendations to the District Manager to improve the commercial viability and availability of products for the store
Lead and implement all applicable loss prevention policies and procedures as well as health and safety risks
- YOU LEAD BRAND AND PRODUCT EXPERTISE
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
Demonstrate a passion for sport, culture, and community, encouraging Store Leaders to lead this through their people at all times
Ensure all established Retail Experience, Visual Excellence and In-Store Communication standards are consistently implemented and maintained according to established standards and directives
Partner with District Manager and Retail Training in leadership of the effective and timely delivery of Foundational, Seasonal Brand product training materials and all learning programs in the store
- YOU LEAD STORE PROFITABILITY
- Take full ownership of the store and its commercial success
Analyze relevant data to probe and challenge the status quo with District Manager
Drive continuous improvement to increase their stores’ sales, productivity and profitability
Ensure the legal and financial integrity of the store
Maintain a safe and productive shopping and working environment
- Knowledge, Capabilities and Experience:

- Must possess and consistently exhibit the competencies relative to the position.
Excellent Skills in operating personal computers, POS systems, and various software packages including MS office
Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment.
Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.
Demonstrates an inspirational attitude that contributes to a positive team environment.
Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
Well-developed ability to speak, read, comprehend, and write English
Ability to maintain reliable and consistent attendance and punctuality.
Ability and willingness to travel by car and air domestically.
- Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms

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