Tech-support Specialist for a Digital Marketing Firm
2 months ago
**Job Overview**
**Responsibilities**
- Maintain robust customer relations by communicating effectively regarding the receipt of support tickets, anticipated resolution timelines, and follow-up actions.
- Collaborate closely with clients to pinpoint and address technical issues related to their websites.
- Efficiently troubleshoot and resolve straightforward technical issues promptly.
- Work in tandem with the development team to ensure swift and efficient issue resolution.
- Translate complex technical details into easy-to-understand terms for non-technical clients.
- Manage and prioritize tasks effectively within project management software to ensure timely issue resolution.
- Participate actively in team meetings and contribute to the strategy development for technical support.
- Oversee the day-to-day operations of a remote Technical Support Team across multiple time zones.
**Requirements**:
- Proven background in web developer technical support or a similar role.
- Familiarity with ticketing systems and task management systems.
- Solid experience with WordPress or Shopify, with a deep understanding of HTML and CSS.
- Previous experience with eCommerce platforms is highly advantageous.
- Excellent communication skills with the capability to explain technical concepts to non-technical clients.
- Ability to work independently, manage multiple tasks/projects simultaneously, and meet tight deadlines.
- Keen attention to detail with strong problem-solving skills.
- A Bachelor’s degree in Computer Science or a related field is preferred.
**Join Our Team**
Full training will be provided to ensure your success in this role.
**Job Types**: Full-time, Part-time
Pay: $25.00 per hour
Expected hours: 40 per week
**Benefits**:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
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