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Front Desk Agent-resort

1 month ago

Flagstaff, United States WYNDHAM FLAGSTAFF RESORT Full time

Our Resort is seeking an outgoing, professional applicant for our Resort Front Desk Agent Full-time position. Must have flexibility to work weekends, evenings and holidays.

Wyndham Flagstaff Resort is an established resort in Flagstaff, AZ dedicated to providing excellent customer service and hospitality to our guests, from all over the world. We strive to provide a fun, clean, and safe environment for all of our guests and staff, and our main focus is providing the best Gold Crown service in the industry.

**Job Summary: Front Desk Agent**

Our Front Desk Agent is responsible for promoting hospitality at the Front Desk and throughout our resort at all times; welcoming and serving our timeshare owners and guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

**Essential Job Functions**

Responsibilities include, but are not limited to:

- Answer incoming calls and direct appropriately
- Receive guest requests and/or complaints and ensure they are handled properly
- Answer inquiries pertaining the resort's amenities, policies and area attractions
- Book, confirm and cancel reservations
- Handle incoming payments for reservations
- Attend to guests and associates in an attentive, friendly, courteous and service-oriented manner.
- Perform other duties as requested by management.
- Availability on Closing Shifts, weekends and holidays.
- Maintain a friendly and warm demeanor at all times.

**Qualifications**

**Minimum Requirements and Qualifications**

**a) Education**
- High School diploma or equivalent

**b) Knowledge and skills**
- Customer Service
- Proficiency in Microsoft Office and other computer information systems
- Excellent communication skills
- written and verbal
- Ability to prioritize projects and strong problem solving skills
- Attention to detail
- Ability to work independently and with a team

**c) Job experience**
- 1 year experience in Customer Service
- Experience in Hospitality

**Preferred Qualifications**
- Hotel or Resort Experience

*Available to work a flexible schedule including weekends, evenings and holidays

*Must be able to provide authorization to work in the United States

*Wyndham Flagstaff Resort requires the successful completion of a background check for employment
- Unless there is a legal requirement, experience will be accepted for the education requirement._

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sexual orientation, marital status, national origin, age, disability, gender identity, or any other characteristic or classification protected by law.

Communication method(s) used:

- Phone
- In person

Work Remotely
- No

Pay: From $17.40 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- How many years hotel experience?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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