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Front Desk Agent

1 month ago

Beverly Hills, United States SIRTAJ Hotel Beverly Hills Full time

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Handling cash payments
- Maintain a clean and neat front desk area
- Ability to work in a multi-tasking, fast paced environment
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

Pay: $17.00 - $20.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Work setting:

- In-person

**Education**:

- High school or equivalent (required)

**Experience**:

- Front Desk: 1 year (preferred)
- Hotel Experience: 1 year (required)

Work Location: In person

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