Information Technology Program Manager

2 weeks ago

Merrifield, United States U.S. Department of Justice Full time

Summary

The Organized Crime Drug Enforcement Task Forces (OCDETF) are the centerpiece of the Attorney General's strategy to combat transnational-organized-crime and to reduce the availability of illicit narcotics in the nation by using a prosecutor-led, multi-agency approach to enforcement. OCDETF leverages the resources and expertise of its partners in concentrated, coordinated, long-term enterprise investigations of transnational organized crime, money laundering, and major drug trafficking networks.

This job is open to
Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Duties

**Basic Duties and Responsibilities**:
Serves as the IT Operations Manager for OCDETF information systems nationwide.
Manages operations and maintenance of an on-premises data center at the OFC, including physical and virtual server and network hardware, which operates on a 24x7 basis.
Leads resolution of outages and information system incidents promptly, keeping senior OCDETF and OFC leadership informed.
Prepares solicitation proposals and submits to industry.
Ensures user needs are met promptly, including problem resolution through creation and disposition of appropriate issue tickets.
Manages and directs help desk and end user support, as well as system administration and related support activities.
Serves as the Contracting Officer's Representative (COR) or Government Task Monitor (GTM) over IT services contracts supporting OCDETF.
Establishes and maintains effective working relationships with various high-level individuals.
Works with OCDETF leadership to develop strategic and annual plans and budget documents that account for OCDETF's IT operations.

**Requirements**:
Conditions of Employment
You must be a United States Citizen or National.
You must successfully pass a security/background investigation and a drug screening.
Selective Service registration is required, see the "Requirements" section for full details.
Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
**Financial Disclosure**: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met.
Requires a probationary period if the requirement has not been met.

**Qualifications**:
If you are a current or former government employee on a permanent appointment in the competitive service, you will need to demonstrate 1-year (52-weeks) at the next lower grade level, to meet the time-in-grade requirements for this occupational series and grade. Additionally, please ensure to submit an applicable SF50 (please refer to the "required documents" section for additional information).

**Basic Requirement**: To qualify for the position of IT Specialist (INFOSEC), GS-2210-14, all applicants must have IT-related experience demonstrating each of the four competencies listed below:
**(1) Attention to Detail**: Is thorough when performing work and conscientious about attending to detail.
**(2) Customer Service**: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
**(3) Oral Communication**: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
**(4) Problem Solving**: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the basic qualifications listed above, all applicants must have the following:
**Specialized experience**:
**Specialized Experience**: For the GS-15, you must have one year of specialized experience at the GS-14 grade or equivalent pay band system in the Federal service.

**Specialized experience is defined as**: Managing operations and maintenance of a data center; Managing physical and virtual server and network hardware, which operates on a 24x7 basis; Leading resolution of outages; Conducting customer briefings to colle

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