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Project Coordinator

3 months ago

Rockford, United States Pella Corporation Full time

The Project Coordinator (PC) position is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. Responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction. Must be able to work effectively in a team environment.

**Responsibilities/Accountabilities**:

- External and internal customer contact
- Reviewing and booking orders from the sales team
- Purchasing product from vendors and our corporate manufacturing facilities
- Recording key dates and activities related to orders
- Scheduling and releasing completed product
- Scheduling of Value Add and Pre-finish
- Coordinating delivery of customer orders
- Collects customer payments following installation or delivery as needed
- Managing recovery process for shortages and damaged product
- Ordering parts and/or scheduling service appointments as needed
- Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
- Resource for PQM /ADM and product offering questions
- May assist with physical inventory and help resolve inventory discrepancies
- Promotes and facilitates continuous improvement activities in the department

**Skills/Knowledge**:

- Provide superb customer service
- Works collaboratively with Pella team members and customers
- Enjoys working in fast-paced environment with a high sense of urgency
- Strong problem-solving skills
- Seeks out internal experts and utilizes their knowledge
- Adaptable to changing processes and priorities
- Focused on details and follow through

**What we offer**:

- Medical, dental, and vision insurance
- Employee Assistance Program
- 401K with company match
- Health Savings and Flexible Spending accounts
- Company paid life insurance
- Company paid short/long term disability insurance
- 9 paid holidays
- PTO and sick/personal leave
- Tuition reimbursement
- Employee discount

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**_Education and/or Experience:_**

**_Computer Skills:_**

**_Communication Skills:_**

**_Professional Skills:_**

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

**_Mathematical Skills:_**

**_Physical Demands:_**

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.

**_Work Environment:_**

Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.