Helpdesk Associate

3 weeks ago

Baltimore, United States Kennedy Krieger Institute Full time

Overview:
**Responsibilities**:

- Maintain and support the Institute’s IS help desk. Answer calls and address user concerns in a helpful and courteous manner.
- Provide end user support and serve as primary contact for software-related issues.
- Use the Institute’s problem tracking and resolution software to assign technicians to problems, track their resolution, and bring any problems not being resolved in a timely manner to management’s attention.
- Maintain all documentation, statistics, reports, and/or other management information in a concise and appropriate manner, abiding by all departmental technical and operational standards.
- Maintain an adequate library of support materials and documentation to assist IS users at the Institute.

Qualifications:
**QUALIFICATIONS**:
CompTIA A+ certification highly preferred.

**EDUCATION**:

- High School diploma or equivalent required.
- Associates degree or higher in Computer Sciences or related field preferred.

**EXPERIENCE**:

- Minimum one (1) year formal information technology, desktop support, customer support, customer service, or technology management experience required.
- Experience in a health care setting highly desirable.

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