Associate Director, Label Operations Team Lead

4 weeks ago

West Point, United States Merck Sharp & Dohme Full time

Global Clinical Supply Operations is seeking a highly motivated individual to serve as a team lead in label operations. The team lead will be responsible for coaching team members, managing team dynamics, and developing employees in the label operations space.

**Key Responsibilities may include**:

- Create label text translations using a translation database and approval of the translations regarding study-specific, company-internal, and country-specific regulatory requirements
- Manage Multi-language booklet label (MLBL) and Single Panel Clinical Label Proof process and ordering with label vendors.
- Originate, design and verify label models in Clinical Supplies Labeling System
- Initiate and implement process improvements with the aim of increasing quality, customer satisfaction and efficiency.
- Work in partnership with key area leads from Operations Planning, Master Planning, MLBL Coordination, Label Production, Packaging, Logistics, and Quality to develop process improvements, resolve issues, and implement changes.
- Monitor production schedule from a weekly, monthly and quarterly perspective while controlling group head count and employee utilization.
- Advance Operational capabilities by identifying new opportunities, seeking input from key stakeholders, and implementing ideas.
- Lead, promote, and support the use of innovation and technology in Label Production.
- Regularly evaluate employee performance, hold employee development discussions and conduct year end performance reviews.
- Manage Team, including problem solving and proactive escalation the next level management if needed.
- Lead local and global label projects (organize, host meetings, delegate tasks etc.)
- Author, review, and approve standard operating procedures and job aides for packaging and labeling activities.
- Participate and support internal and external audits
- Recommend process improvements in regular Operations meetings to enhance the efficiency of the Operations team
- Coordinate and Train new employees

**Education**:

- Bachelor’s Degree or equivalent with six (6) years of relevant experience OR High School Diploma or equivalent with eight (8) years of relevant experience in Pharmaceutical Operations, preferably in a clinical supply related area.

**Preferred experience and skills**:

- At least three (3) years of experience in management/leadership positions, required
- A minimum of eight (8) years of relevant experience in supply chain or operations, preferred
- Ability to collaborate effectively, across functional boundaries, in multi-cultural environments to align stakeholders and drive tech transfer strategies/solutions.
- Demonstrated problem solving, effective verbal and written communication, and strong interpersonal skills.
- Strong understanding of clinical supplies and supply chain with relevant regulatory/GMP requirements.
- Ability to establish clear goals, delegate effectively, and hold self and others accountable
- Ability to succeed in a dynamic environment with flexibility to respond to changing priorities.
- Well-developed and effective team facilitation and leadership skills; ability to establish inclusive team environments.
- Proven project and team management skills
- Prior background with SAP is beneficial
- Diligent and quality-oriented

eligibleforERP

GCSCareer

MSJR

**NOTICE FOR INTERNAL APPLICANTS**

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

**Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.**

**US and Puerto Rico Residents Only**:
We are an Equal Opportunity Empl

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