Concierge / Front Desk

2 weeks ago

Islamorada, United States The Islands of Islamorada Full time

**_Attention Front Desk Superstar Wanted - Great Perks and Career Growth Opportunity_**:
**Perks**:
Gratuity Shares from Tips from Guest

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**_ LOOKING FOR SOMEONE WITH OPEN AVAILABILITY AND GREAT CUSTOMER SERVICE SKILLS_**

**ESSENTIAL FUNCTIONS**:(include the following. Other duties may be assigned.)
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Set up and tend to Food and Beverage offerings.
- Break down food displays and thoroughly clean working areas.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific process

**SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES**:

- Supply guests/residents with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
- Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.
- Respond to special requests from guests/residents with unique needs.
- Remain organized.
- Thrive in a more individual work environment.
- Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
- Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

**QUALIFICATION STANDARDS**:
**Experience**:

- Up to three months of customer service and or food and beverage experience or training.

**BENEFITS**
- Career development
- Marriott Travel Discounts
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability
- Long-Term Disability
- Life Insurance
- 401k - 4% Match
- Paid Vacation Days / Paid Sick Days

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