Front Desk Agent

4 weeks ago

Islamorada, United States Heritage Park Hospitality Group Full time

**Front Desk Job Description**

HP Hospitality Group is a company with properties in Key Largo, Islamorada, and Marathon. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**

Perform all check-in and check-out tasks, Manage online and phone reservations, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information
(like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms,
Provide information about our hotel, available rooms, rates and amenities, Respond to clients’ complaints in a timely and professional manner, Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments

Work experience as a Hotel Front Desk Agent, Receptionist or similar role, Experience with hotel reservations software, such as Cloudbeds. Understanding of how travel planning websites operate, like

Booking and Airbnb, Customer service attitude, Excellent communication and organizational skills,

Degree in hotel management is a plus.

**Job Details**:
Bilingual with Spanish and English is a plus

**Schedule**: 8 hour shifts, Full-time, Weekend and Holiday availability, Monday
- Friday availability

**Benefits**: Paid Vacation time off and sick time off

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Islamorada, FL: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High school or equivalent (required)

**Experience**:

- Hospitality: 2 years (required)

**Language**:

- Spanish (preferred)
- English (required)

Work Location: One location

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Work Location: In person

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