Front Office Supervisor Pendry Chicago

4 weeks ago

Chicago, United States Montage International Full time

Live Your Passion. Add Your Magic.

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PRIMARY OBJECTIVE OF POSITION:
The Front Office Supervisor is responsible for assisting the Guest Relations Managers and the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge, including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

RESPONSIBILITIES AND JOB DUTIES:

- Supporting the department operation and providing direct service to guests as needed, leading by example
- Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
- Assisting in creating and implementing profit and flow-through enhancing strategies and programs
- Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
- Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
- Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
- Supporting the hotel's life-safety systems and being prepared at all times for emergency situations

PHYSICAL DEMANDS:

- Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and colleagues.
- Individual must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Length of time of these tasks may vary from day to day and task to task.
- Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, and fax machines.

SPECIAL SKILLS REQUIRED:

- Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
- Knowledge and experience in using Birchstreet, ALICE, Opera and Workday preferred

EDUCATION REQUIRED:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High Scholl diploma required. College degree preferred.

EXPERIENCE REQUIRED:

- Previous experience in same or similar position in a luxury or upscale hotel preferred
- Previous luxury or upscale hotel front office experience required

LICENSES OR CERTIFICATES:
None needed
- In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing._

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