Front Office and Communications Supervisor

7 days ago


Chicago, Illinois, United States HILTON Full time

Join our team at Hilton Chicago

A Front Office & Communications Supervisor at Hilton Chicago is responsible for leading and supervising the Front Office and Communications departments on a daily basis. Candidates should be available for both AM and PM shifts, weekdays, weekends, and holidays as needed.

What are the benefits of working for Hilton?

  • Go Hilton travel program: 100 nights of discounted travel
  • Access to your pay when you need it through DailyPay
  • Hilton Shares: Employee stock purchase program at a 15% discount
  • Maternity and parental leave
  • Debt-Free Education through Guild Education
  • Comprehensive Health Insurance coverage
  • Mental health resources and counseling
  • 401K plan with company match

What will I be doing?

As a Front Office Supervisor, you will be responsible for assigning work, supervising team member performance, and ensuring outstanding guest service and financial profitability by performing tasks such as:

  • Resolve guest inquiries and complaints
  • Schedule, train, and supervise Telephone Operators
  • Monitor group resumes and special reservation requests
  • Conduct supply inventory and place orders

What are we looking for?

Hilton values Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency. Key attributes include Quality, Productivity, Dependability, Customer Focus, and Adaptability.

What will it be like to work for Hilton?

Hilton is a global hospitality company offering a range of accommodations. Hilton's vision is to provide exceptional guest experiences worldwide through teamwork and remarkable hospitality experiences.

Job Title: Front Office and Communications Supervisor - Hilton Chicago

EOE/AA/Disabled/Veterans



  • Chicago, Illinois, United States Hilton Chicago Full time

    The beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Front Office & Communications Supervisor to join our talented team A Front Office & Communications Supervisor is responsible for leading and supervising the Front Office and Communications (telephone operations) departments of the hotel on a daily basis.Interested candidates...


  • Chicago, Illinois, United States Hilton Full time

    The beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Front Office & Communications Supervisor to join our talented team A Front Office & Communications Supervisor is responsible for leading and supervising the Front Office and Communications (telephone operations) departments of the hotel on a daily basis.Interested candidates...


  • Chicago, Illinois, United States Hampton Inn Homewood Suite by Hilton Chicago Downtown West Loop Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...


  • Chicago, Illinois, United States Hampton Inn & Suites Chicago-Downtown Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...


  • Chicago, Illinois, United States Hampton Inn & Suites Chicago-Downtown Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...


  • Chicago, Illinois, United States Hampton Inn & Suites Chicago-Downtown Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...

  • Front Desk Supervisor

    4 weeks ago


    Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full time

    The Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Chicago Downtown/Magnificent Mile is seeking an enthusiastic and experienced Front Office Supervisor with leadership skills to join our TEAM. If you have a passion for hospitality and enjoy providing excellent customer service consider this exciting new...

  • Front Desk Supervisor

    3 weeks ago


    Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full time

    The Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Chicago Downtown/Magnificent Mile is seeking an enthusiastic and experienced Front Office Supervisor with leadership skills to join our TEAM. If you have a passion for hospitality and enjoy providing excellent customer service consider this exciting new...

  • Front Desk Supervisor

    2 months ago


    Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Job Title: Front Desk SupervisorStatus: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...


  • Chicago, Illinois, United States Mac Properties Full time

    DescriptionMac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City.Overall Responsibility:The Front Desk Supervisor will be responsible for overseeing and directing front desk operations across the portfolio including resident services (maintenance service...

  • Front Office Manager

    2 months ago


    Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Job Title: Front Office ManagerStatus: ExemptJob SummaryManages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.Essential Duties And ResponsibilitiesEnsure...

  • Front Desk Supervisor

    4 weeks ago


    Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full time

    As Complex Front Office Supervisor you will mentor our dynamic front office TEAM at Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Downtown/Magnificent Mile ensuring outstanding customer service and delivering positive guest experiences.TEAM Culture:Our TEAM culture motivates and encourages each individual member to achieve...

  • Front Desk Supervisor

    3 weeks ago


    Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full time

    As Complex Front Office Supervisor you will mentor our dynamic front office TEAM at Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Downtown/Magnificent Mile ensuring outstanding customer service and delivering positive guest experiences.TEAM Culture:Our TEAM culture motivates and encourages each individual member to achieve...


  • Chicago, Illinois, United States AccorHotel Full time

    Company Description Swisstel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swisstel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living...


  • Chicago, Illinois, United States Arlo Chicago Full time

    Job Title: Assistant Front Office Manager at Arlo ChicagoAre you passionate about providing exceptional customer service and ensuring memorable guest experiences? Join our team at Arlo Chicago as an Assistant Front Office Manager and be a key player in managing daily front desk operations.Compensation & Benefits: Competitive salary range: $60,000 to $63,000...


  • Chicago, Illinois, United States Four Seasons Hotels & Resorts Full time

    We invite you to apply to join our team at the Four Seasons Hotel Chicago as a Front Office Manager The Four Seasons Hotel Chicago is looking for a Front Office Manager who shares a passion for excellence and who infuses enthusiasm into everything t Office Manager, Manager, Office, Hospitality, Hotel, Business Services

  • Front Office Manager

    1 month ago


    Chicago, Illinois, United States Hyatt Centric The Loop Chicago Full time

    JOB SUMMARY:The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service before and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...


  • Chicago, Illinois, United States HEI Hotels & Resorts Full time

    About UsImagine yourself in 1930's Chicago. Chicago celebrated its centennial by hosting the world's fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago's history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930's, the Gwen serves...


  • Chicago, Illinois, United States Cangrade Full time

    Other / Other / Rooms - Front Office/Guest Services Summary Leads the hotel to deliver amazing guest experiences each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming and caring service environment by overseeing the overall guest experience throughout the hotel and building solid...


  • Chicago, Illinois, United States Hilton Hotels Corporation Full time

    Hilton Hotels JobID: HOT0AOHD [Guest Service] As a Front Office Ambassador at Hilton, you'll: Be responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches; Resolve guest challenges throughout their stay in our hotel; Upgrade guests, as...