Customer Service Representative
2 months ago
As a valued member of our team, you will process orders for material or merchandise received by mail, telephone, or personally from customer or company employees by performing the following duties. This job deals with a high volume of calls.
**Position Type/Expected Hours of Work**
This is a full-time position. General days and hours of work are Monday through Friday, hours to be determined. Not eligible for remote work. Occasional evening and weekend work may be required as job duties demand.
**Pay**: $21.00-$24.00 per hour based on experience.
**Benefits**
- PPO/HMO Health Insurance, Medical, Dental, Vision, Life
- PTO (Paid Time Off)
- 401k Retirement Plan
- Overtime pay
- Direct Deposit
- Employee Assistance Program
**Essential Functions**:
- Full customer service management of assigned plant.
- Process incoming orders and shipments.
- Edits orders received for price and classification.
- Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
- Checks inventory control and notifies stock control departments of orders that would deplete stock.
- Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
- Prepares invoices and shipping documents.
- Other duties as assigned.
**Non-Essential Duties**:
- Receives and checks customer complaints. Escalations sent to dispatch manager.
- Records or files copy of orders received according to expected delivery date.
**Core Competencies**:
- Excellent verbal and written communication skills.
- Strong organizational skills, with the ability to work in a high-volume environment.
- Strong customer service skills and the ability to satisfactorily resolve issues.
- Proficient with Microsoft Office, Microsoft Excel, and Command Alkon.
- Ability to work well in a team environment.
**Preferred Education and Experience**
- High school diploma or general education degree (GED).
- Six to twelve months related experience and/or training; or equivalent combination of education and experience.
**Physical Demands and Work Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, smartphones, photocopiers, filing cabinets and scanners. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
This Organization Participates in E-Verify
Esta Organizacion Participa en E-Verify
Bristol Management Services, Inc. is an EEO/AA (equal opportunity/affirmative action) company and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.
Bristol Management Services, Inc. es una compañía EEO/AA (igualdad de oportunidades/acción afirmativa) y no discrimina por motivos de raza, color, religión, credo religioso, sexo, orientación sexual, identidad o expresión de género, origen nacional, ascendencia, edad, condición física odiscapacidad mental, condición médica, información genética, estado civil o familiar, estado militar o de veterano, o cualquier otra característica protegida por la ley federal, estatal o local en los programas o actividades que opera.
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