Client Service Representative

3 weeks ago


Marietta, United States Insight Facilities Management Full time

Client Account Representative (CAR)

Job Summary

Responsibilities and Duties
- Operate all call center equipment and peripheral equipment.
- Respond quickly and precisely to incoming inbound calls.
- Effectively communicate with fellow operators and supervisors on any potential problems with accounts.
- Dispatch jobs.
- Establish and maintain trust-based relationship with clients and service providers.
- Provide orientation and training as needed for new service providers.
- Source new service providers.
- Follow up with service providers for ETAs (Estimated Time of Arrival) and job details.
- Take accurate job notes.

Qualifications and Skills
- High School Diploma or Equivalent
- Intermediate PC skills including Microsoft Office Excel, Word, and Outlook
- Call Center or Customer Service experience preferred
- Self-motivated with high energy and an engaging level of enthusiasm
- Attention to detail with ability to multi-task
- Ability to handle high inbound and outbound call volume
- Excellent customer service skills and a strong record of contributing to a team environment
- Ability to clearly and effectively communicate verbally and in writing in English
- Ability to manage time effectively and efficiently
- Regular and reliable attendance

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- In-person

Application Question(s):

- Are you willing to undergo a background check, in accordance with local law/regulations?

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Call Center: 1 year (preferred)

**Language**:

- English (required)
- Spanish (preferred)

Work Location: In person



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