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Client Service Representative
3 weeks ago
Client Account Representative (CAR)
Job Summary
Responsibilities and Duties
- Operate all call center equipment and peripheral equipment.
- Respond quickly and precisely to incoming inbound calls.
- Effectively communicate with fellow operators and supervisors on any potential problems with accounts.
- Dispatch jobs.
- Establish and maintain trust-based relationship with clients and service providers.
- Provide orientation and training as needed for new service providers.
- Source new service providers.
- Follow up with service providers for ETAs (Estimated Time of Arrival) and job details.
- Take accurate job notes.
Qualifications and Skills
- High School Diploma or Equivalent
- Intermediate PC skills including Microsoft Office Excel, Word, and Outlook
- Call Center or Customer Service experience preferred
- Self-motivated with high energy and an engaging level of enthusiasm
- Attention to detail with ability to multi-task
- Ability to handle high inbound and outbound call volume
- Excellent customer service skills and a strong record of contributing to a team environment
- Ability to clearly and effectively communicate verbally and in writing in English
- Ability to manage time effectively and efficiently
- Regular and reliable attendance
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
Application Question(s):
- Are you willing to undergo a background check, in accordance with local law/regulations?
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
- Call Center: 1 year (preferred)
**Language**:
- English (required)
- Spanish (preferred)
Work Location: In person
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