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Insurance Customer Service Representative
4 months ago
Join the Carl Q. Lee Agency, LLC, a customer-centric establishment in the heart of Marietta, Georgia, committed to providing exceptional service to our loyal client base.
As an Insurance Customer Service Representative, you will be the friendly face of our agency, assisting clients with their insurance inquiries, processing policy changes, and ensuring their experience is smooth and satisfying.
If you thrive in a fast-paced, client-focused environment and are dedicated to delivering top-notch service, then we invite you to join our team at the Carl Q. Lee Agency, LLC.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Life Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Responsibilities
Client Support: Assist customers with inquiries, policy changes, and claim assistance in a friendly and professional manner.Policy Reviews: Conduct comprehensive policy reviews to ensure clients have the coverage they need.Issue Resolution: Address and resolve customer concerns promptly to ensure satisfaction.Documentation: Maintain accurate records of customer interactions and transactions.Product Knowledge: Stay informed about insurance products and services to provide accurate information to clients.Team Collaboration: Work closely with the agency team to deliver seamless service to customers.
Requirements
Customer Service Experience: Previous experience in a customer service role is preferred.
Communication Skills: Excellent verbal and written communication abilities to interact effectively with clients and team members.
Attention to Detail: Strong organizational skills and attention to detail to ensure accuracy in policy management and client interactions.
Interpersonal Skills: Ability to build rapport with clients, understand their needs, and deliver exceptional service.
Team Player: Collaborative spirit with a willingness to support team members and contribute to a positive work environment.
Professionalism: Maintaining a professional demeanor, even in challenging situations, and upholding the agency's reputation for excellence.
