Patient Service Representative

1 week ago

Marietta, Georgia, United States apree health Full time

Patient Service Representative

The PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a "can do" attitude. Patient care and services are the key priorities in this position requiring the PSR to serve as a liaison between internal / external departments and the care center, with the goal of fostering an environment that promotes patient comfort and trust.

Position Qualifications/Essential Functions:

  • Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and directs patients/clients/visitors to appropriate person or department(s)
  • Maintains great customer service at all times and resolves conflict and issues at the time they occur
  • Schedules appointments for patients and updates any patient information in the EMR as needed
  • Conducts daily outreach (Phone, email, mail, etc.) to remind patients of next day appointments and proactive outreach as directed by clinic leadership
  • Performs day-to-day administrative functions and general office duties
  • Collects and processes payments at time of service
  • Answers numerous phone calls while embedding the Urgent/Emergent protocols and using a multi-line system while maintaining a high level of customer service
  • Contacts insurance companies or other associated companies as needed for patient care. Verifies patient eligibility for clinical services and insurance, collects patient copay when appropriate
  • Attends and participates in team meetings and huddles. Collaborates in developing team priorities
  • Exercises problem-solving and conflict resolution skills when handling patient concerns and refers patient to appropriate designated personnel as needed
  • Adheres to all clinical policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality
  • Must exercise the utmost diplomacy and tact to provide excellent customer service to patients
  • Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements
  • Manages office supplies while being fiscally responsible
  • Performs other duties as assigned

Additional Qualifications:

  • Advanced phone skills; able to effectively relate via telephone and in-person to serve the needs of patients/clients/visitors in an efficient and productive manner
  • Additional language abilities are preferred.
  • Willingness to work a variety of shifts, including early mornings, evenings and weekends
  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards
  • Intermediate computer knowledge and skills

Education/Experience:

  • High School diploma or GED required
  • Associate Degree or higher is preferred
  • Minimum 1-2 years experience working in a customer service setting, medical office preferred
  • Answering multiple phone line system in highly confidential environment
  • Computer proficient (MS Office Suite and EMR) with the ability to type a minimum of 45 WPM

Demonstrated Attributes:

  • Exceptional interpersonal customer service skills
  • Exceptional verbal and written communication skills
  • Ability to maintain professionalism at all times when working with staff, patients, and clients
  • Must demonstrate cultural sensitivity and the ability to work with diverse people groups
  • Ability to multi-task and work well under pressure with minimal supervision
  • High attention to detail and ability to problem solve using critical thinking skills
  • Must be flexible and accommodate the changing needs of the clinic
  • Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of empathetic listening, mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Veras staff, clients and patients

Employee Health Requirements:

  • Documentation of Hep B vaccination or proof of immunity (titer).
  • Documentation of proof of a negative TB test in the last 90 days before start-date.
  • We require CPR certification (BLS) pre-hire and ongoing
  • Documentation of annual influenza and COVID-19 vaccinations in compliance with company policy

Compensation: $18-$23/hr. & bonus eligible (national average, premium markets may vary)

  • Patient Service Representative

    1 week ago

    Marietta, Georgia, United States US Radiology Specialists Full time

    The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments,...

  • patient service representative

    1 week ago

    Marietta, Georgia, United States Randstad Full time

    Randstad JobID: patient service representative_marietta [Customer Service / Call Center] Randstad is looking to fill several Service Rep positions for our reputable, established client. These are immediate openings and include permanent and temporary positions for full-time and part-time positions. Duties include resolving customer questions, complaints and...

  • Seasonal Customer Service Representative

    1 week ago

    Marietta, Georgia, United States E. Dennis Heating, Cooling, Plumbing & Electrical, LLC Full time

    Overview:Life at E DennisAt E Dennis, we are the market leaders and looking for seasonal customer service representatives to build our teamWhat do we offer you? Plenty of advancement opportunities Weekly pay We live by our core purpose: "To help all people live in greater safety and comfort"

  • HVAC Commercial Service Account Coordinator

    1 week ago

    Marietta, Georgia, United States Service Logic Company Full time

    Share Share Email Tweet Share Summary of Duties: The Account Coordinator reports to the Branch Manager and is primarily responsible for assisting the Account Manager team in executing Service Projects for our customers. This position will handle most project back-office processes. You may or may not have direct contact with our customers or field...

  • Patient Access Specialist

    1 week ago

    Marietta, Georgia, United States Wellstar Health System, Inc. Full time

    Facility: Emergency Department - Kennestone HospitalWellStar Kennestone Hospital has an opportunity for a Patient Access Specialist - Emergency DepartmentFull-time - Night Shift Monday - Thursday 8p-6:30a**Job Summary:This job is typically the first point of contact for patients presenting to the Emergency Department and must ensure a pleasant experience for...

  • Membership Service Representative

    1 week ago

    Marietta, Georgia, United States YMCA Metro Atlanta Full time

    As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state.At the Y, we're an...

  • Patient Care Coordinator

    1 week ago

    Marietta, Georgia, United States Georgia Chiropractic Neurology Center Full time

    Georgia Chiropractic Neurology Center is an outpatient rehabilitation clinic that prioritizes a unique and customized experience for their patients. Board certified chiropractic neurologists provide innovative solutions and an empathetic approach - focusing on spending time with patients and identifying the root of their long-standing issues. Our 7 doctors...

  • Field Service Representative

    1 week ago

    Marietta, Georgia, United States Mosquito Squad Full time

    We are looking for dedicated individuals who enjoy working outdoors and are detail-oriented to join our team for Full and Part-time positions.Join a team where passion, service, education, and giving drive our daily operations. At Mosquito Squad, we pioneered the Protective Barrier Treatment in 2005, striving to provide the best service for our clients in...

  • Nutrition & Food Services Leader: Patient Meal Operations Assistant Manager

    1 week ago

    Marietta, Georgia, United States WellStar Health System Full time

    Facility: Kennestone Hospital Overview Nutrition & Food Services Leader: Patient Meal Operations Assistant Manager Nutrition & Food Services at Kennestone is a large and busy department comprised of a team of leaders responsible for different groups/areas. This Assistant Manager role is responsible for leading three different teams that work in tandem to...

  • Police Services Representative

    1 week ago

    Marietta, Georgia, United States City of Marietta, GA Full time

    Rate of Pay: $17 starting pay Status: Open Until June 6, 2024 This is an entry-level position that reports directly to the Supervisor of Police Services.Processes reports by sorting and checking for missing reports, entering on computer, filing and making copies. Teletypes police messages to and from other agencies. Performs duties at the front desk...

  • Patient Meals Assembly

    4 weeks ago

    Marietta, Georgia, United States Wellstar Health Systems Full time

    Facility: Kennestone HospitalJob Summary:Patient Meals AssemblyResponsible for performing duties in a variety of areas which may include all or one of the following:Tray Line - working on a patient tray assembly line, preparing patient meals within the specifications of the diet order and patient preferences.Retail - serving, prepping, cleaning, restocking,...

  • Business Office Representative Clerk

    1 week ago

    Marietta, Georgia, United States Surgical Care Affiliates Full time

    Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care.Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Patient Care Coordinator

    1 month ago

    Marietta, Georgia, United States Allyon Full time

    Summary:Allyon, Inc. is an established IT and Healthcare Services firm and we love what we do It makes our day when we are able to help talented individuals achieve their career goals while a the same time helping our clients build quality teams. If you are interested in joining the Allyon Team, please apply or submit your resume for review todayJob Title:...

  • Member Care Representative I

    1 week ago

    Marietta, Georgia, United States Cobb EMC Full time

    OverviewCobb EMC has an exciting opportunity for a Member Care Representative I to provide one-call resolution focused service to Cobb EMC Members. To provide members with accurate policy and procedural related information when responding to general inquiries. To speed resolution of day-to-day member facing issues in the areas of applications, customer...

  • Associate Laboratory Project Services Manager

    1 week ago

    Marietta, Georgia, United States IQVIA Full time

    We are seeking an Associate Laboratory Project Services Manager to join Q2 Solutions, IQVIA's laboratory business in a remote position. We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and...

  • Neurologist - Physician - Metro Atlanta Area Openings Out-Patient

    3 weeks ago

    Marietta, Georgia, United States Wellstar Health System Full time

    Wellstar Health System Neurocare is seeking a board certified/board eligible neurologist with a fellowship in EMG/Neuromuscular .With the largest Joint Commission Stroke Certified hospital network in the southeast, Wellstar is a leader in providing efficient, quality, personalized care to every patient, every time. Wellstar is a clinician lead,...

  • Neurologist - Physician - Metro Atlanta Area Openings Out-Patient

    2 months ago

    Marietta, Georgia, United States Wellstar Health System Full time

    Wellstar Health System Neurocare is seeking a board certified/board eligible neurologist with a fellowship in EMG/Neuromuscular .With the largest Joint Commission Stroke Certified hospital network in the southeast, Wellstar is a leader in providing efficient, quality, personalized care to every patient, every time. Wellstar is a clinician lead,...

  • Licensed Practical Nurse

    1 week ago

    Marietta, Georgia, United States ATC Marietta Full time

    Licensed Practical Nurse/Licensed Vocational Nurse Job Summary The Licensed Practical/Vocational Nurse provides skilled nursing services to patients in facilities, including hospitals; long term care and psychiatric hospitals; centers for the developmentally disabled; public health facilities; and veterans' hospitals under the direction of a professional...

  • Service Greeter Nalley Infiniti Marietta

    1 week ago

    Marietta, Georgia, United States Asbury Automotive Full time

    About AsburyNalley Automotive is part of Asbury Automotive Group (NYSE:ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture...

  • Housekeeper - Environmental Services Technician - (Sign On Bonus)

    1 week ago

    Marietta, Georgia, United States WellStar Health System Full time

    **Housekeeper - Environmental Services Technician - (Sign On Bonus)** Wellstar Kennestone Hospital Location Georgia-Marietta Category Facility, Environmental, and Nutrition & Food Services Job Id 76430 Job Type Full-Time Evenings JOB DESCRIPTION **Overview** our mission is simple, yet powerful: to enhance the health and well-being of every person we serve....