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Client Support Specialist

3 months ago

Riverside, United States TruEvolution Full time

**Position Summary**:
The Client Support Specialist is responsible for providing support to clients in need of services from the organization’s housing programs. A portion of the duties of this role involve providing support to the individuals residing at TruEvolution’s Project Legacy transitional living program. The Client Support Specialist will be responsible for fostering a positive and inclusive living environment, promoting residents' well-being, and addressing clients’ needs and concerns by conducting assessments, developing client plans, and providing ongoing assistance and advocacy. Another portion of the Client Support Specialist’s duties will be to provide case management to clients who are experiencing homelessness or housing instability to assist them in securing housing resources and other supportive services. The Client Support Specialist will work with clients to develop a plan to address their barriers, increase their income, and maintain and sustain permanent housing. This includes providing information, referrals and linkages to any needed wrap-around services, as well as specialized emergency services, such as rent and utility assistance as needed. Responsibilities of this position include, but are not limited to, the following:
**Position Responsibilities**:

- **Project Legacy Resident Support**_
- Conduct screening interviews, complete intake documentation (which may include eligibility requirements prior to rendering services) and coordinate move-in and exit of Project Legacy program participants
- Assist with administrative duties, including maintaining resident records, managing check-in and check-out processes, distributing mail and packages, and maintaining inventory for common areas
- Develop positive relationships with clients residing at Project Legacy and serve as a point of contact for their needs, questions, and concerns
- Serve as a resource and support system for residents experiencing personal challenges or academic difficulties; Offer referrals to counseling services, academic resources, or other appropriate support programs available on campus or within the community
- Plan and execute programs and activities that promote social engagement, inclusion, and a sense of belonging among residents
- Mediate conflicts and facilitate constructive communication between residents, promoting a peaceful living environment; Address disputes between residents, noise complaints, and other conflicts in a fair and impartial manner
- Implement appropriate strategies to prevent and manage conflicts effectively
- Promote awareness and adherence to residential and program policies, rules, and regulations; Educate residents on safety and emergency protocols
- Encourage responsible behavior and respect for shared spaces
- Provide accurate and timely reports on incidents, maintenance requests, and resident concerns
- Conduct regular rounds to monitor the premises and ensure compliance with safety regulations
- Respond to emergencies and coordinate with appropriate authorities as needed
- Collaborate with other client support specialists, housing staff, and administration as necessary to address broader residential needs
- **Housing Case Management & Supportive Services**_
- Manage a caseload of clients and provide case management for the organization’s housing programs including Project Legacy transitional living program, Housing Opportunities for Persons with AIDS (HOPWA) contract, University of California at Riverside contract and Inland Empire Health Plan Community Support Services contract
- Perform comprehensive case management assessment for clients and develop a plan that addresses clients’ needs for housing, emergency housing services, supportive services, and continuity of care as needed to assist in reaching case plan goals
- Continually assess client needs; Help establish and evaluate goals and link clients to community resources, including partner services
- Foster an environment where clients are empowered to take responsibility for their individual goals and health
- Assist clients in obtaining housing through:

- developing individualized housing support plans
- tenant screening & housing assessments
- surveying rental market for affordable housing
- securing resources for subsidizing rent
- Assist clients with obtaining benefits such as SSI and other documentation required to obtain housing such as birth certificate, social security card, etc.
- Identify appropriate permanent housing options for clients, such as, subsidized housing Section 8, Shelter Plus Care, VASH, permanent supportive housing, affordable and market rate housing, and other housing opportunities
- Engage with prospective landlords and advocate on behalf of clients by:

- ensuring a safe and ready to move in living environment
- assisting with arranging for and supporting the details of the move
- assisting with reasonable accommodation requests
- assisting with disputes with landlords
- Assist eli