Director of Room Operations

4 weeks ago


San Francisco, United States Marriott's Vacation Club Pulse Full time

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

**Salary Range $95,000-$110,000 with annual bonus**

This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.

**Relocation Assistance Available**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**
- Managing Profitability
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals
- Monitors Rooms operations sales performance against budget.
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams.
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Pay: $95,000.00 - $110,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Associate (required)

**Experience**:

- Director of Rooms: 2 years (required)
- Hotel/Resort Director lev



  • San Francisco, United States University of California San Francisco Full time

    Under the general direction of the Director of Perioperative Services, the Unit Director, Operating Rooms at Moffitt Long, will be responsible for management, supervision and development of staff in the operative setting (28 ORs), as well as the Pre-operative Unit (ML), Post Anesthesia Care Unit (PACU), and the Procedure Room at ML. The incumbent will have...

  • Director of Rooms

    4 weeks ago


    San Francisco, United States 1 Hotel San Francisco Full time

    Salary Range: $115,000.00 - $130,000.00 per year Overview: **Grow with us...**: Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way, _especially when it comes to our guest experience._ Our hotel leadership teams are at the very roots of our success. They are accountable to everyone that visits our hotel - team...


  • San Francisco, United States Galleria Park Hotel Full time

    Overview: We have begun a search for a Director of Rooms. The Director of Rooms has overall responsibility for the daily operations of multiple Rooms Division departments within the hotel. This is a developmental position for individuals to gain experience and develop demonstrated competency in all facets of hotel management including Sales and Marketing,...

  • Director, Operations

    2 weeks ago


    San Francisco, California, United States University of Utah Full time

    The Office of General Counsel at the University of Utah seeks an experienced and collaborative leader to oversee the Universitys Office of Equal Opportunity and Affirmative Action as the Director. The Office of Equal Opportunity and Affirmative Acti Director, Operations, Logistics, Operation, Leadership, Project Management, Business Services

  • Director of Rooms

    4 weeks ago


    San Francisco, California, United States LINE San Francisco Full time

    About our CompanyMore than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling...

  • Director of Rooms

    1 month ago


    San Francisco, California, United States LINE San Francisco Full time

    About our CompanyMore than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling...


  • San Francisco, United States The Crescent Hotels Group Full time

    Description JOB OVERVIEW : The Rooms Operations Manager, an overtime eligible position, is responsible for assisting both the Director of Housekeeping/Rooms and the Front Office Manager in managing the daily operations of the Rooms Division of the hotel to maximize revenues and profit while attaining optimal guest satisfaction. Provides guidance and...

  • Director of Rooms

    4 weeks ago


    San Francisco, United States LINE San Francisco Full time

    Job DescriptionJob DescriptionAbout our CompanyMore than a group of hotels, The LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging...


  • San Francisco, United States Marriott International, Inc Full time

    **Job Number** 24097968 **Job Category** Rooms & Guest Services Operations **Location** W San Francisco, 181 3rd Street, San Francisco, California, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms...

  • Assistant Manager

    2 weeks ago


    San Francisco, United States 1 Hotel San Francisco Full time

    Salary Range: $72,000.00 - $78,000.00 Overview: **Grow with us...** Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way, _especially when it comes to our guest experience._ Our hotel leadership teams are at the very roots of our success. They are accountable to everyone that visits our hotel - team members and...


  • San Francisco, United States University of California San Francisco Full time

    Under the general direction of the Executive Director of Finance, Administration and Operations, The Assistant Director of Operations is responsible for the development and implementation of internal practices and systems and will contribute to the development of the organization’s operational strategy to support Health and Campus operations. They will...


  • San Francisco, United States University of California Full time

    Assistant Director of Operations Real Estate Full Time 78421BR Job Summary Under the general direction of the Executive Director of Finance, Administration and Operations, The Assistant Director of Operations is responsible for the development and implementation of internal practices and systems and will contribute to the development of the organization's...


  • San Francisco, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARYAssists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures....


  • San Francisco, United States Room Full time

    **Order Fulfillment Manager** at ROOM San Francisco **About the role:** With our sales volume accelerating, we are looking for someone to join the team who will be dedicated to managing and improving our order management workflow, which is one of our companys core processes. We are searching for a detail-orientated and driven Order Fulfillment Manager to...


  • San Francisco, United States Room Full time

    **Order Fulfillment Manager** at ROOM San Francisco **About the role:** With our sales volume accelerating, we are looking for someone to join the team who will be dedicated to managing and improving our order management workflow, which is one of our companys core processes. We are searching for a detail-orientated and driven Order Fulfillment Manager to...

  • Sales Manager

    2 weeks ago


    San Francisco, California, United States Room Full time

    **Sales Manager - Mid Market team - San Francisco** at ROOM San Francisco **About the role:** The Sales Manager will join and lead our fast-growing Mid Market sales team. This individual will work together with the VP of Sales to spearhead our growth in North America and showcase our market-leading products and live our mission to reimagine the modern...


  • San Francisco, United States Marriott Full time

    Job Number 24097968Job Category Rooms & Guest Services OperationsLocation W San Francisco, 181 3rd Street, San Francisco, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office,...


  • San Francisco, California, United States Room Full time

    Order Fulfillment Managerat ROOM San Francisco About the role: With our sales volume accelerating, we are looking for someone to join the team who will be dedicated to managing and improving our order management workflow, which is one of our companys core processes. We are searching for a detail-orientated and driven Order Fulfillment Manager to join our...


  • San Francisco, United States Hilton Full time

    Complex Director of Front Office Operations - Hilton San Francisco Union Square and Parc 55 Are you a seasoned hospitality professional with a love of leading large teams and have a passion for creating amazing guest experiences? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? and **looking for a dynamic...


  • San Francisco, California, United States First Full time

    Management and Administration of the day to day operations of the LUMINA Home Owners Association business. Reports to and maintain communications with the General Manager, Board of Directors, Association Staff and homeowners. Additional Responsibilit Operations, Director, General Manager, Operation, Maintenance, Communications, Manufacturing, Property...