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Director of Rooms
4 months ago
About our Company
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
That colorful hotel in the desert, The Saguaro is a good time. It's not that complicated. There's plenty of sunshine, a buzzing pool scene and lots of local flavor.
We are seeking a dynamic Director of Rooms to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
Must be courteous and gracious, maintaining a professional demeanor at all times
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Maintain "open door" communication with employees
Plan, organize, staff, direct and control the Rooms division and operate the hotel in the absence of the General Manager following internal LINE policies and procedures
Develop maximum profits through cost and labor control
Maintain the highest standard of services to the guest, including maintenance and cleanliness for the guests' rooms and associated facilities
Maintain the highest standards of security for hotel patrons and employees
Direct and coordinate the Front Office and Engineering Departments.
Carry out all policies and prepare reports established by LINE and the General Manager;
Conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation
Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under their supervision
Conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity
Direct and coordinate the Front Office and Engineering operations to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision
Implement company programs and manage the operations of the Front Office in a manner consistent with federal, state and local laws and regulations and hotel policies and procedures to ensure a high level of quality and customer satisfaction
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Coordinate with the Executive Housekeeper to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility
Certify that procedures and controls are implemented for the laundry operation
Oversee departmental matters as they relate to federal, state and local employment and civil rights laws
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested
Ensure staff understands their job expectations before holding them accountable
Maintain awareness of documentation needed and retained in employee files
Be familiar with all safety and emergency procedures including OSHA requirements
Attend relevant meetings
Core Competencies
High School diploma or general education degree (GED)
Five (5) years related experience in hospitality or service industry preferred
Previous experience in Hotel Operations required
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera Cloud, Oracle Symphony
Positive Attitude
Eye for Detail
Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. A reasonable salary range for a qualified individual is $90k-$110k per year.
