Director Rooms Division
3 weeks ago
Overview:
We have begun a search for a Director of Rooms. The Director of Rooms has overall responsibility for the daily operations of multiple Rooms Division departments within the hotel. This is a developmental position for individuals to gain experience and develop demonstrated competency in all facets of hotel management including Sales and Marketing, Finance, People Services and ownership relations. The Director of Rooms is responsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff and insures department’s goals and hotel budgets are being met. Incumbent must utilize available resources to provide excellent guest satisfaction. The Director of Rooms will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. The Director of Rooms works synergistically with the General Manager to uphold Galleria Park Hotel product and brand standards, including policy and procedure outlines in the company’s Team Member Handbook.
Galleria Park Hotel is the perfect home base for foodies, techies, world travelers, and corporate warriors. Situated at the edge of FiDi, guests can stroll to great eateries, shops, and attractions or take advantage of the world-class public transportation and get to know the City by the Bay. We’re just one block from a BART Station and there’s never a shortage of trolleys, taxis or rideshares around downtown. Intially as the Occidental hotel and the home of the original Martini, the Galleria Park is a gem in the city and positioned in the top #20 hotels in San Francisco on TripAdvisor.
Compensations $105K-$115K, this role is part of the Hotel Executive Committee and is eligible for the company incentive plan.
**Responsibilities**:
**Essential Job Functions**:
**Directing Team Members**
- Hire, train, supervise, coach and counsel team members. Enforce hotel-wide understanding of follow-through, consistency and accountability as benchmarks of Galleria Park Hotel management style.
- Review and approve staff schedules taking into consideration expected guest arrivals and departures, occupancy levels, area demands, holiday activities, guest service needs and budgetary guidelines.
- Prepare and perform Performance Management evaluations and guide direct reports in the development of their staff appraisals.
- Constantly maintain effective training programs ensuring personnel are highly productive.
- Ensure that team members have proper appearance and are following all hotel procedures.
- Ensure all employees have the tools necessary to fulfill job expectations and guest needs.
- Responsible for managing training of all appropriate staff on properly using hotel equipment.
- Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment related processes and documentation comply with local, state and federal law regulations.
- In the absence of General Manager, will be responsible for the overall operation of the hotel and empowered to make all necessary decisions and actions.
- Understand the Galleria Park Hotel core values, philosophies and be able to train and model these philosophies for the team.
**Guest Services**
- Handle guest issues, complaints and requests proactively and resolves in a manner highly satisfactory to both the guest and the hotel. Deals with guest complaints expeditiously, embodying the attitude of ownership and CTH management.
- Solutions-oriented management.
- Evaluate and monitor hotel service and product quality and to ensure that systems are implemented that provide for quality at the highest levels.
- Ensure that all guests experience a “sense of arrival” and are properly “fare welled.” Implement customer service standards and support and own training aligned with established CTH benchmarks (Revinate)
- Know which guests are arriving, staying and departing. Ensure that Reservations and Front Office are properly organized and prepared for the business day.
- Own the Dreammaker program for the hotel.
- Support and comply with the principles of the VIP Upgrade program. Responsible for hotel compliance to all brand standards..
- Accountable for guest Recognition Programs (Amenities, VIP Program, Dream-maker, etc
**Financial Management**
***
- Analyze profit and loss statements and cost projection variances.
- Constantly monitor expenses in labor, materials and third party agreements to align with budgetary goals and be in direct correlation with occupancy.
- Assist all departments with their financial performance. Work with department managers and mentor them to successfully complete their monthly P&L goals.
- Assist in the preparation of the annual budget by providing labor, operations and expense costs.
- Properly document Payroll transactions as directed for processing
- Audit accounting and credit procedures to assure adherence to policy.
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