Ift Dispatch Supervisor

2 weeks ago


San Bernardino, United States CONFIRE Full time

**Company: CONFIRE**

**Position: IFT Dispatch Supervisor**

**Location: San Bernardino, CA**
- Priority Ambulance and CONFIRE, a Joint Power Authority, formed by nine-member fire agencies in San Bernardino County, are parties to a public-private alliance model that will provide emergency and non-emergency ambulance services in portions of San Bernardino County, California. Together Priority Ambulance and CONFIRE were selected to provide emergency and non-emergency ambulance services in portions of San Bernardino County, California._
- Priority Ambulance will work directly with CONFIRE EMS-MOBILE HEALTH (CONFIRE EMS), a division of CONFIRE. Our mission is to provide a holistic approach to emergency medicine, including emergency medical ground ambulance transportation, 9-1-1, interfacility, and critical care transportation._
- Priority Ambulance is currently recruiting for an IFT Dispatch Supervisor to join the Priority Ambulance and CONFIRE EMS team._
- Priority Ambulance will provide competitive compensation, health insurance, pharmacy drug plan, dental insurance, disability insurance, life insurance, 401k retirement plan._
- Join the team as we reimagine the future of emergency medical services in San Bernardino County._

**General Description**:
Under general supervision, this position is responsible to assist with the day-to-day operations of the dispatch and call center. Must be able to provide a high level of customer service to all customers; internal and external. Follow CONFIRE’s SOGs, along with the directives of management and the executive leadership team.

**Functions**:

- Assist with monthly schedules and monitor shifts on daily basis
- Maintains accountability for personnel and enforce tardy and absentee policies
- Maintain minimum and acceptable levels of staffing for departments to include tracking and monitoring of overtime
- Complete daily staffing report for upper management
- Review of daily timecards, verify for accuracy and timely submission of payroll
- Responsible for employee photos, TIMS compliance, expiring certifications and compliance requirements for staff
- Assist with interviewing potential staff and making recommendations to HR on hiring
- Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned shifts.
- Keeps informed of departmental regulations, policies, and procedures.
- Ensures all calls are handled in a timely fashion and all discrepancies are reported to the appropriate department head or manager.
- Ensure communication department operates professionally
- Completion of probationary and annual reviews
- Ability to handle disciplinary actions and personnel issues
- Ensure staff is adequately trained to perform functions within department
- Other duties assigned.

**Skills**:

- Extensive knowledge of EMS industry
- Excellent oral and written communication skills to include:

- Speaks clearly over the telephone and radio
- Ability to use computer proficiently
- Types minimum of 30 WPM
- Able to communicate verbally with subordinates and supervisors/managers
- Ability to make fast and accurate decisions
- Ability to work in a high stress environment
- Flexible with shift/schedule assignments
- Ability to adapt, handle complex situations, and prioritize projects/assignments in a timely manner
- Ability to multi-task, observe situations analytically and objectively while relaying details accurately
- Skills in reading and interpreting maps to determine locations of facilities, units and/or crews.
- Ability to work alone and successfully work a shift without immediate assistance or supervision.

**Certifications**:

- EMT Certification preferred.
- CPR Certification
- FEMA ICS 100, 200, 700 & 800b Certifications
- California Driver's License
- US citizen or legal alien
- No felony convictions within the last five years
- Minimum of high school diploma (college graduate preferred)

**Salary**: $37.00 - $42.00 / hour


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