Customer Service Rep

2 weeks ago


Chicago, United States Nationwide Tax Care Full time

Case Manager - Tax Resolution Firm

Compensation: $30k year-60k

Employment type: Part-time

Nationwide Tax Care, LLC, is a full-service tax resolution firm looking for professionals to join our team. We offer a variety of financial and tax-related services, such as help with IRS & State tax audits, tax preparation, levy releases, federal & state tax liens releases, establishing payment arrangements, reducing or releasing wage garnishments, establishing settlement agreements or currently not collectible programs, filling for innocent/injured spouse relief and ID theft cases.

**Job Description**:

- Receive inbound phone calls from prospects and follow up with clients
- Prepare documents & financial worksheets for taxing authorities
- Educate taxpayers on our services, processes, and procedures
- Establish, develop, and maintain positive business and customer relationships
- Upload transcripts, client documentation, notes, etc
- Available to work from 8:00 am - 4:00 pm, Monday through Friday
- Multitask while working with customers and navigating thru our systems

Job Requirements: *
- Versed in Word, Excel, Outlook
- Bi-lingual: English/Spanish speaking is a plus
- Excellent organizational & communication skills
- Ability to multi-task
- Excellent performance in high volume cases
- Consistent job history
- College degree - Minimum Requirement: Associates degree

**Job Types**: Full-time,

**Job Type**: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 per week

**Benefits**:

- Flexible schedule
- Paid time off

Shift:

- Day shift

Weekly day range:

- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person


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