Client Service Rep
2 weeks ago
Customer Experience Representative, Derivatives
Join a leading fintech company that’s democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; to join the Advanced Services team. This team will support customers including power customers on complex topics including margin, options and futures. Robinhood Derivatives, LLC is a new Robinhood subsidiary looking to provide a best-in-class futures product, and later options on futures, forex, and futures across multiple account types.
If selected for this role, you will help shape the brand of this exciting new product suite, and have an opportunity to support customers as they employ sophisticated investment strategies to deliver on their unique investment objectives.
Available Shifts
Sunday - Thursday 11:00pm-8:00am ET
Tuesday - Saturday 11:00pm-8:00am ET
Uncover potential customer or firm risk and ability to communicate that to customers in an articulate manner.
Utilize our internal tools, including but not limited to: Salesforce and Twilio, to respond to customers in all areas of Options, Futures, and Margin.
Leverage knowledge of our Robinhood app, web and futures products in order to assist customers as they navigate our exciting new products and require clear explanations to often technical inquiries.
Utilize brokerage acumen and risk management understanding in order to place closing trades for customers when necessary.
Bachelor's degree, plus if in finance
Demonstrated results supporting customers in advanced services
Assess risk and how to mitigate when needed
Demonstrates subject matter expertise in complex financial services topics including options, margin, and futures
Market competitive and pay equity-focused compensation structure
~Dedicated mental health support for employees and eligible dependents
~ Generous time away including company holidays, paid time off, sick time, parental leave, and more
~ Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. To review Robinhood's Privacy Policy please review the specific policy applicable to the country where you are applying.
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