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Banquet Server

4 months ago

State College, United States The Penn Stater Hotel & Conference Center Full time

**SUMMARY**

The primary focus of the position is to service the individual needs of the guests in banquet dining and throughout the hotel by providing excellent professional and friendly customer service.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Guest Service**
- Maintains _guest service_ as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
- Committed to making every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives and performs to Hotel Standards

**Banquet Server Operations**
- Job duties may include but not limited to any or all of the following depending on type of event you are assigned to work.
- Complete all side-work and cleaning duties as described in the Standard Operating Procedures (SOPs).
- Assumes responsibility of the banquet department at all times.
- Ensures that maintenance, cleanliness, supplies and organization of all banquet storage areas are maintained.
- Inspects functions areas and correct issues immediately.
- Ensures good working relations with Catering, Sales, Culinary and other Banquet Team Members
- Provide attentive service, focusing on guests’ needs.
- Knowledge of complete menu and work stations prior to function.
- Knowledge of proper table settings.
- Ensure that proper service and etiquette is maintained at all times.
- Keeping the kitchen work areas clean at all times.
- Ensure Banquet facilities are safe and secure upon completion of shift
- Must adhere to the company employee handbook at all times.
- Approach all encounters with guests and team members in a friendly, service oriented manner.
- Guests must feel welcome, comfortable, and well attended to at all time.
- Handle complaints, arbitrate disputes and resolve grievances by working with guests to ensure satisfaction.
- Take initiative and get creative in resolving guest challenges and involve a supervisor when needed.

**Job Types**: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Referral program
- Vision insurance

Shift:

- Day shift
- Evening shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work Location: In person