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Front Desk Associate

3 months ago

Los Angeles, United States Fellow Barber Full time

Fellow Barber is an upscale barbershop with a reputation for quality and consistency. Our company is built on people, style, and talent. We have beautiful curated shop locations in New York, San Francisco, and Los Angeles. You will find a consistent quality throughout each location, but with a unique aesthetic inspired by the diversity of the neighborhood and clientele. As a company, we invest in our employees providing competitive benefits, and educational opportunities to further elevate the experience for our clients and employees.

We are currently looking for Front Desk talent to provide excellent customer service to our clients and shop support for our company.

**Front Desk Responsibilities**:

- Greet and welcome clients, walk them to the proper beauty station and inform the assigned barber of their arrival
- Process transactions (cash and credit cards) and issue receipts
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Maintain the flow of the shop to ensure it runs smoothly
- Ensure the appointment schedules are running smoothly and on time
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate
- Update client records with contact and billing details, appointments and services offered
- Maintain maintenance of shop floor as well as product displays
- Manage product inventory
- Take telephone calls from clients and provide them with needed information
- Schedule appointments over the telephone and maintain records of work performed on each client
- Ensure that sufficient items such as clean towels are available on an ongoing basis
- Supervise trainees and apprentices to ensure that they are working according to the shop’s protocols
- Resolve clients’ complaints correctly in a bid to ensure recurring business from them

**Preferred Qualifications**:

- High school diploma or GED.
- A minimum of 1-year experience in customer service
- Proficiency in administrative computer software such as MS Word, Excel, and Outlook
- The ability to remain calm and professional in stressful situations
- Strong marketing and sales abilities
- Excellent customer service and skills
- Positive attitude and professional demeanor.
- Strong written and verbal communication skills
- Exceptional time management and organizational abilities

**We offer the following competitive benefits**:

- 401(k)
- Dental insurance
- Medical insurance
- Vision insurance
- Employee discount
- Referral program

**Job Types**: Full-time, Part-time

Pay: $16.90 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Referral program
- Vision insurance

Schedule:

- 4 hour shift
- Evening shift

Application Question(s):

- Are you able to work weekend shifts? a Saturday shift will be required for this role.
- Are you open to working at our Melrose location, or other LA locations if need be?

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person