Education Service Advisor

1 week ago

Los Alamitos, United States Applied Training Solutions, LLC Full time

**CONTINGENT UPON CONTRACT AWARD**
**USAR ACES**
**Education Service Advisor**
**Los Alamitos, CA**

**Summary**:
Promote lifelong learning opportunities through degree programs using tuition assistance (TA), testing opportunities, credentialing assistance (CA), Reserve Component-Student Loan Repayment Program (RC-SLRP) and any GI Bill Program available to Soldiers and family members. Responsible for providing support services to assist Government professionals in the delivery of adult education services at one of 14 separate USAR Education Centers across the U.S. Assist in the delivery of adult education programs such as Tuition Assistance (TA), Credentialing Assistance, Reserve Component-Student Loan Repayment Program, all GI Bill Programs, and review of Soldier's academic history. Work availability is between the hours of 7:00 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

**Job Duties**:

- Be professional and knowledgeable of all Army Continuous Education Services Programs.
- Respond to inquiries within three (3) business days.
- Acknowledge and determine the reason for customer's visit or contact and refer to the appropriate personnel.
- Provide general assistance to clients enrolling in the Army approved education services portals, ArmyIgnitED 2.0.
- Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.
- Ensure Statement of Understanding (SOU) is signed by authorized approving authority and thoroughly review enrollment procedures and withdrawal policies with each client.
- Ensure client completed Virtual Benefits Training and other required training prior to activating in ArmyIgnitED 2.0.
- Review and approve degree plan (DP) within three (3) business of notification.
- Provide direct assistance to clients requesting Tuition Assistance (TA).
- Ensure TA request meets degree requirements.
- Review TA request for accuracy and all required information prior to forwarding to approving authority.
- After requesting additional information from the client to complete TA request, two (2) follow-ups attempts shall be made 24 hours apart to assist with completing packet. After two failed attempts to contact the client, the TA request will be rejected.
- Follow-up for all other inquiries after 48 hours of no response to first attempt to contact.
- Review client's previous academic history, to include but is not limited to: transcripts, certifications, and Grade Point Average (GPA), manually calculate if needed, before granting semester hour override.
- Initiate review, resolve or forward Help Desk cases to appropriate case manager within three (3) business days.
- Review all facts concerning After-the-Fact TA and Exception to Policy request, document and coordinate.
- Review recoupment waiver request and ensure all pertinent information is present prior to coordination.
- Notify COR within 24 hours of forwarding cases/issues for their review.
- Work closely with Unit Administrators, keeping them informed on education changes/updates.
- Provide guidance to Academic Institutions concerning ArmyIgnitED invoicing, grading, and student agreement procedures.
- Provide general information concerning _Free Application for Federal Student Aid _(FASFSA), scholarships and other financial opportunities.
- Provide information on Veteran's Education Benefits to all Soldiers separating from Army Reserve.
- Provide guidance to clients on the Post 9-11 Bill and Transfer of Education Benefits.
- Guide and assist clients with Student Loan Repayment Program (SLRP) issues.
- Resolve discrepancies from past fiscal years invoices by working with schools, budget analyst and V-Enabled Education Benefit System (V/EBS).
- Process and monitor refund/recoupment checks by recording information into V/EBS.
- Make budget adjustment in WEBS corresponding to the refund and forwarding check to the appropriate agent.
- Assist in navigating through Veteran Administration (VA), FASFSA, and other educational related websites.
- Assist clients in completing requirements for admission to a military school or program.
- Prepare and conduct Power Point Briefings for clients/units on general education information to include but not limited to: testing, ArmyIgnitED 2.0, tuition and credentialing assistance, etc.
- Assist/Prepare Reports/documents using Excel/Power Point/Word for ACES headquarters/units/ commanders on general education information.
- Ensure meticulous documentation of verbal and written communication to ArmyIgnitED record.

**Basic Qualifications**:

- Bachelor's degree required** -** from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S Department of Education
- An Associate's Degree from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education may be substitute

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