Service Writer/Advisor

3 weeks ago


Los Angeles, United States Puente Hills Hyundai Full time

Looking for an experience d writer/advisor to join our team. The position is full-time with benefits including medical/dental/401kRESPONSIBILITIESMaintain Customer Service Index (CSI) rating as set by dealership service managerResponsible for the entire customer service experience from the service drive until vehicle is turned back over to the customerSchedule appointments and generate estimatesAdvise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturers specificationsEffectively communicate to the customer the timeline of repair and maintenanceFollow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up timeDocument repair and maintenance changes on repair order in the approved mannerResolve customer complaints and questionsEstablish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clienteleQUALIFICATIONSMinimum high school diploma or GED equivalent requiredAt least six months to one year automotive industry or related experience and/or trainingBroad knowledge of new vehicle technologiesExcellent customer service skillsAbility to be analytical and multi-taskAbility to work with little supervisionSelf-motivated enthusiastic presence in a team environmentStrong written and communication skillsConsistent and stable work historyValid drivers license and clean driving recordProfessional appearance and work ethic*female friendly dealer :)#J-18808-Ljbffr

by Jobble



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