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Parking Service Monitor I
3 months ago
**Job Summary**
**Please Note: This is a one year term position.**
Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public for Parking Services. Provides support for all Parking Services field operations including monitoring of campus parking areas to ensure safe and reliable access and enforcement of University parking regulations.
**Position Description**
- Monitors and directs vehicle traffic at designated campus control points to ensure safe access to parking facilities, proper permit authorization and customer satisfaction.
- Enforces Harvard University parking regulations throughout campus parking areas as required, including; issuance of warning notices and parking violations and coordination of vehicle towing.
- Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public.
- Acts a highly visible representative of the University and the Parking Services unit. Presents a professional image in accordance with established uniform and appearance standards.
- Performs daily route inspections of parking lots and garages and reports on space availability, safety issues and physical condition of parking facilities and equipment.
- Completes appropriate paperwork for parking facilities as directed by Parking Management.
- Works closely with other field services and office staff members to ensure effective coordination of service efforts through two-way radio communication.
- Performs deliveries of parking-related materials to departments throughout the University as directed by the Manager.
- Participates in integrated Transportation Services initiatives during special events such as student move-ins, move-outs and commencement week activities to ensure safe and convenient campus accessibility.
- Performs related duties as required.
**Basic Qualifications**
High school diploma or equivalent with at least one year of customer service experience required. Must have legible handwriting, strong verbal communication skills. Cash handling may be required. Experience with a 2-way radios a plus.
**Certificates and Licenses**
- Driver Designation:_ Valid State driver’s license required. Driving history must meet Campus Services standards
- Special Requirements: _Will be required to wear a uniform provided by employer.
**Physical Requirements**
Must be willing and able to perform physically demanding work outdoors in all types of weather conditions.
**Working Conditions**
**Additional Information**
- Emergency Status Designation: _Critical Operations Personnel
**Work Format Details**
- This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
**Benefits**- **Paid Time Off**: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- **Health and Welfare**: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- ** Work/Life and Wellness**: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- **Retirement**: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- **Tuition Assistance Program**: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- ** Tuition Reimbursement**: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- ** Professional Development**: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- ** Commuting and Transportation**: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- ** Harvard Facilities Access, Discounts and Perks**: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
**
