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Delivery Operations Manager

3 months ago

Roselle Park, United States Joy Leaf NJ LLC Full time

Location: Roselle, New Jersey

, Salary

**Salary**: $65K Competitive

Benefits: Paid Training; Employee Discount; Health Insurance; Dental Insurance; Vision Insurance

**Company Overview**:
Welcome to Joyleaf, where we believe in inspiring and empowering individuals to create experiences of joy. Our vibrant brand embraces the essence of joy and fun, inviting everyone to find their joy. At Joyleaf, finding the right product choice is paramount, and we empower our customers through immersive online and in-store experiences.

We understand that knowledge is key to making the right decisions, which is why we invest in training our employees to be product experts and to possess empathy, compassion, and understanding. Our goal is to assist our customers in discovering the ideal product that creates their unique experience of joy. Approachability is at the core of our brand, as we strive to create a comfortable and judgment-free environment. Our friendly team warmly welcomes everyone, fostering a space bursting with color and vibrancy.

If you are passionate about spreading joy, providing exceptional customer experiences, and being a part of a team that embraces fun and empowerment, Joyleaf is the place for you. Join us on our mission to create experiences of joy and discover your joy at Joyleaf today

We are seeking an experienced and passionate Delivery Dispatch & Operations Manager to join our team and oversee the daily operations of Home Delivery. As the Manager, you will be manage the end-to-end process of Joyleaf's delivery operation from the Roselle store location. This includes managing the daily routing and dispatching of orders using our delivery system. You will also manage the service interaction with drivers and customers to ensure a high-quality experience. This position reports directly to the President of Operations.

**Essential Job **Duties and Responsibilities**:

- Work directly with senior leadership to establish Joyleaf's home delivery operation that has not yet launched.
- Become proficient in delivery systems and own all aspects of the technology.
- Manage the planning and set up of zones, order capacity, time windows and staffing
- Will be responsible for the daily dispatching routing of orders to the delivery staff
- Partner with the fulfillment team to ensure proper order hand off and planning.

**Requirements**:

- Bachelor's degree in business administration, management, or a related field (preferred)
- Proven experience in a similar role in home delivery operations
- Strong knowledge and comfort managing delivery systems and settings
- Strong Excel skills
- Strong Customer centric attitude to ensure great service levels
- Independant business thinker
- Ability to work collaboratively with cross-functional teams
- Ability to manage under a compliant environment

**Description of Work Environment**:
The position requires work at irregular hours, e.g. evenings and weekends, overtime, alternating shifts. Delivery operations will largely run from 12-8pm daily.-
If you have a strong background in inventory management, a passion for driving operational excellence, and a desire to contribute to a dynamic and growing organization, we want to hear from you. Join our team and be a part of shaping the future of our inventory operations while providing exceptional service to our customers.