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Front Desk Agent

3 months ago

Morristown, United States Hampton Inn Morristown I-81 Full time

High energy, fast pace setting. Great, safe, and team-oriented work environment. We are an award-winning Hilton property, and we offer paid training. We attract many out of state teams, tour bus groups, corporate guests, and families all throughout the year. **This position requires compassion, and a heart for customer service and hospitality**

**JOB REQUIREMENTS**:

- Ability to verbally communicate effectively with guests and co-workers
- Excellent computer and phone skills
- Ability to handle transactions quickly and efficiently in an accurate and professional manor
- Follow a shift checklist that includes keeping the lobby and bathrooms clean, changing trash when needed, and preparing coffee, water, cookies for our guests at the allotted time
- Must be able to stand for prolonged periods of time
- Inform guests about hotel services, directions, room rates and amenities
- Must be willing to learn, be a part of a team, be open and excited to learn about our Hampton culture. Enthusiasm about this position is a must
- Must be able to pass a background check
- Follow and enforce policies and procedures set in place by management
- Wear your uniform and maintain a clean/professional appearance

**EDUCATION REQUIRED**:

- High School Diploma

As a Front Desk Agent, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. As the friendly face of the property, a successful Front Desk Agent will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Hampton Inn Morristown I-81, we believe that every ambassador is an innovator, explorer, and relationship builder - someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale.

No matter what position you are in, there are a few things that are critical to success: making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The Front Desk Agent role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work. Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Agent is driving a best-in-class guest experience.

Qualified applicants must be Friendly, Authentic, Caring, and Thoughtful. **You must have open availability including weekends, nights, and holidays.** Exceptional customer service, phone etiquette, basic computer and math skills are a must.

**COMPANY BENEFITS**:

- Sell out bonus available after 90 days
- Paid vacation (waiting period applies - full-time employees only)
- Access to indoor pool and fitness center for yourself and immediate family
- Access to Go Hilton Team Member Travel program
- Local discounts to select area attractions
- Uniforms provided after 60 days
- Health insurance for full-time employees after 90 days (Full-time employees only)
- Career advancement available to team members who show initiative and dependability

Pay: $12.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Employee discount
- Health insurance
- Paid time off

Schedule:

- 8 hour shift

Work setting:

- In-person

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 3 years (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person