Customer Service Representative

4 weeks ago

Elkridge, United States Saval Foodservice Full time

While Saval does big business, the feel of working for Saval is intentionally small. As an independent company with experienced and accessible management, we’re able to make improvements, address issues, and update systems quickly and efficiently. As a Customer Service Representative for Saval, you’ll support our promise to deliver exceptional service to our restaurant and hospitality customers.

**Why Saval Foodservice?**

At Saval, we believe that we have a responsibility to give back and support our local community through philanthropic initiatives and partnerships with local nonprofits and trade organizations.

In 2020 alone, Saval Foodservice worked to distribute and donate over 15,000 boxes of food goods in partnership with Johns Hopkins.

Our operations team is led by Senior Vice President Gary Peisach, who is a sitting board member of Meals on Wheels of Central Maryland, a non-profit that tackles feeding impoverished and elderly clients in the Baltimore region.

One of our most successful Saval Cares Initiatives is our annual charity golf tournament that has raised over $350,000 for the Children’s Cancer Foundation since its inception over 19 years ago.

We’re a proud allied member of the Restaurant Association of Maryland, the Restaurant Association of Metropolitan Washington, UniPro Buying Group, and the International Association of Foodservice Distributors. Must have good organizational skills, can manage and prioritize multiple tasks/situations simultaneously, while maintaining a can do attitude.

Job duties include-: identifying customer needs and proposing solutions; responding to incoming calls and taking orders accurately; processing credits/refunds; tracking orders; answering customer inquiries/complaints by both phone and Internet; and developing a partnership with our Outside Sales Reps to grow customer accounts & perform as a team to meet company goals.

HS Grad w/ 6 mos prior exp, preferably in the food industry. Proficient in MS Office, typing, and Internet. Demonstrated ability to respond and be customer focused in a fast paced dynamic work environment, i.e. fast learner under pressure. Excellent verbal, written & interpersonal communication skills. Ability to effectively interact with customers, colleagues, and business partners. Team-oriented, demonstrates a professional and cooperative attitude. Bilingual
- fluent in Spanish and English preferred.

eeo/M/F/v/d

Pay: $21.00 - $23.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Work Location: In person

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