Lax Customer Service Representative

4 weeks ago


Hawthorne, United States MAT Express Full time

**GENERAL INFORMATION**

Compensation: Starting at $20.00 hourly.

Job Status: Full-time.

Schedule: Train and work from MAT LAX (12833 Chadron Avenue, Hawthorne, CA 90250). Generally Monday through Friday; 8 hours shifts. Weekends and holidays as scheduled and required.

**CORE ATTRIBUTES**
- Relationship builder - you are passionate about customer service with a true desire to engage with people to build and maintain sustainable business relationships.
- Hunger for knowledge - you ask questions, uncover insights, and dig deeper to better understand appropriate services.
- Solutions based - you are steadfast and passionate about problem-solving, anticipating the next steps, and staying ahead of the curve.
- Above average communicator - you have superb communication skills, both written and verbal, detail oriented taking and keeping good notes organized. You are able to catch small and large mistakes and double check work.
- Intuitive - you understand what drives the Company and anticipate the needs of your team and our customers.

**RESPONSIBILITIES**
- Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
- Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
- Verify items shipped by matching bills of lading; noting discrepancies.
- Document damaged items, shortages, and mis-shipments.
- Update job knowledge by participating in educational opportunities.
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

**REQUIREMENTS**
- 100% in-office.
- 2+ years of customer service experience.
- Self-motivated and efficient.
- Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
- Proficient with Microsoft Office products / software, Adobe Acrobat.
- Resourceful in finding different ways to solve problems, not afraid to ask questions.
- Friendly and flexible.
- No educational requirements.



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