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Client Services Project Manager

3 months ago

Rockville, United States Thermo Fisher Scientific Full time

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

**Location/Division Specific Information**:
Join the fast-paced and dynamic client services team at BioServices Specialty Logistics We support clinical trials and specialize in the management of biological materials in support of sophisticated next-generation therapies providing end-to-end chain of custody for our clients.

BioServices is a brand of Thermo Fisher Scientific, the world leader in serving science.

**Discover Impactful Work**:
The Project Support Associate works with other project managers in a small pod, helping them manage a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is tactical in nature and responsible for shepherding tasks to completion and issue resolution within internal procedures, and acting as primary point of contact for low-complexity client accounts. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

**A Day in the Life**:

- Provides context and drives consensus internally, serves as a customer advocate. Monitors and bills day to day project activity. Reports vital issues to team and management.
- Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project. Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.
- Provides internal/external partners with updates regarding timelines, shipping issues and delays. Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems. Participates in creation of operations documentation
- Generates, checks and provides required reports to client.
- Timely initiation of all services in accordance to client timelines.
- Backs up the project management team.
- Carries out all tasks in accordance with Good Manufacturing Practices.

**Education**:
High school diploma is required, a degree from an accredited college or university is preferred.

**Experience**:
Position prefers 1-2 years of successful experience in project management as a project coordinator, lab technician or equivalent experience in a customer facing environment.

**Basic Minimum Qualifications**:
In this team we must be adaptable and able to work in a variety of commercial and custom in house software. Proficiency in MS office suite is required and knowledge of Project, smartsheets, Jira, and Trackwise are advantageous.

Should be intellectually curious and results oriented.

**Working Conditions**:
Works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Occasionally, walking and lifting up to 20 lbs. is required. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. Hybrid work environment, working 40% on site and 60% remote. Occasional travel may be required. The physical demands described above are representative of what is needed to complete this work. However, reasonable accommodations may be made to enable individuals with disabilities to be successful.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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