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Tax Account Collections Technician

3 months ago

Dauphin County PA, United States Commonwealth of PA Full time

**THE POSITION**:
Do you excel in customer service and communication skills? Share those skills along with your knowledge of tax laws and regulations with the Department of Revenue as a Tax Account Collections Technician. This position is responsible for collection of delinquent taxes through the wage garnishment and bank attachment methods. If you are an enthusiastic and hard-working individual ready for a new challenge, we want to hear from you

**DESCRIPTION OF WORK**:
As a Tax Account Collections Technician, you will inform taxpayers or their representatives of delinquent taxes, non-filed returns, or other documentation that must be submitted. You will have the opportunity to occasionally meet with taxpayers and/or their representative, in person, to discuss delinquencies on account and retrieve needed documents for processing. Additional tasks will include collecting or verifying delinquent information, explaining procedures and regulations to taxpayers, determining tax liability due, and processing payments received.

Additional details regarding the duties of this position may be found in the position description.

**Work Schedule and Additional Information**:

- Full-time employment.
- Work hours are 8:30 am to 4:30 pm, Monday - Friday, with 30-minute lunch.
- ** Telework**:You may have the opportunity to work from home (telework) full-time after successfully completing in-office training. You will be required 1 day in the office per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- ** Salary**:_ _**In some cases, the starting salary may be non-negotiable.

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**Organization or Location Restrictions**:

- This posting is restricted to Department of Revenue employees only.

**QUALIFICATIONS**

**Minimum Experience and Training Requirements**:

- Three years of experience in the collection of taxes; **or**:

- Any combination of experience and training which provides the applicant with the required knowledges, skills and abilities.

**Additional Requirements**:

- You must be able to perform essential job functions.

**Legal Requirements**:
**How to Apply**:
**Veterans**:
**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

Learn more about our Total Rewards by watching this short video

**Health & Wellness**

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

**Compensation & Financial Planning**
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
**Work/Life Balance**
We know there’s more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
**Values and Culture**
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
**Employee Perks**
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

- Eligibility rules apply.