Director, Transportation

3 weeks ago

Boston, United States Massachusetts Bay Transportation Authority Full time

**Salary**
- $160,000.00 Annually**Location**
- 45 High Street, Boston**Job Type**
- Full-Time**Job Number**
- 24-20297**Department**
- MBTA - Railroad Ops (Commuter Rail)**Area**
- 783-Commuter Rail Supervision**Opening Date**
- 05/10/2024**Closing Date**
- 5/24/2024 11:59 PM Eastern**Union Affiliation**
- Executive**Safety Sensitive**Essential Classification (Emergency Staff)**
- Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.**On-Call or 24/7**
- Yes; this position is classified as on-call or 24/7. Employees in this role must be available to respond to page / text / call and report to work as directed by supervisory personnel.At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

**Job Summary**:
The Director of Transportation
- RRO will direct, plan, and supervise the day-to-day and long-range functions of the commuter rail and water service contractors as well as supervise a small professional staff to ensure contractor compliance with contract requirements, strongly focused on the daily delivery of service and constant improvements of the Commuter Rail system. This position focuses on transportation services
- the front line of what we do.

**Duties & Responsibilities**:

- Investigate, monitor, and analyze on-time performance and capacity issues in order to identify trends, to make recommendations for improved performance such as schedule adjustments, and to assess related performance measurement penalties.
- Monitor, collaborate, and direct the Commuter Rail contracted operator to plan and recommend railroad crew and equipment assignments, consistent with the demands of the service.
- Coordinate and work with the commuter rail and water contractors, and others in all phases of transportation planning and delivery, including, but not limited to, scheduling production, alternative service plans, delay mitigation, and service delivery improvements.
- Confer daily with other MBTA officials, as well as other departments internal to Railroad Operations, concerning the prioritization of daily work activities and long-term planning that may affect the movement of commuter rail passengers.
- Coordinate and direct the commuter rail contractor and host railroads in all phases of the provision of commuter rail service which includes but is not limited to facilities, layovers, stations, and parking lots.
- Respond to customer complaints as communicated through the MBTA’s Feedback programs.
- Conduct periodic reviews of performance measurements with the commuter rail and water contractors; monitor contractor adherence to FTA, FRA, NORAC, DTE, NTSB and all other applicable policies and regulations.
- Conduct inspections of passenger trains and facilities and other transportation facilities to ensure effective and safe performance and assure conformance with operating rules, orders, recommendations, and requirements.
- Investigate and analyze field problems in order to develop and implement solutions that are following FRA and MBTA tariffs, regulations, and practices.
- Support the department in the development, negotiation, administration, and review of operating and other agreements with regional railroad including Amtrak and area freight and excursion railroads.
- Participate in the development of the Railroad Operations - Transportation Division budget.
- Assist with departmental community relations activities and the coordination of special events, such as the running of special trains.
- Ensure budgetary goals are met and that all work is performed in a timely and cost-effective manner.
- Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.
- Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed.
- Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
- Work any and all shifts and/or locations as assigned or directed
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Perform related duties and projects as assigned.

**Physical Demands and Working Conditions**
- The physical demands and work environment characteristics described here are representative of those an employ

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