Guest Service Agent

1 week ago


Madison, United States Embassy Suites Madison Full time

Overview:
We are seeking a kind and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, bringing your authentic self to help make someone's day better. If you have happy energy, an ability to see in others an opportunity to be of service, and enjoy working in a fast-paced environment, we would love to hear from you.

**Duties**:

- Greet guests upon arrival and assist with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with night audit procedures as needed
- Ensure the lobby area is clean, organized, and welcoming at all times

Qualifications:

- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Strong guest relations skills with the ability to provide exceptional service
- Bilingual proficiency is a plus
- Knowledge of hotel operations and guest services
- Familiarity with phone systems and basic computer skills
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills

Please note that all positions at our company are paid positions. We value our employees' contributions and offer competitive compensation packages.

Pay: $16.00 - $17.00 per hour

Expected hours: No more than 42 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Are you reliable (able to come to work on time)?
- Do you work well as a member of a team?

Work Location: In person


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