Analyst 1, Customer Contract Admin

2 weeks ago

Franklin Lakes, United States Katalyst Healthcares & Life Sciences Full time

Must Haves:

- Minimum of 1 year experience in Commercial Contracting or Chargeback Operations in the medical device or related healthcare industry field.
- Understanding of chargeback operations, pricing claims management, and/or contract operations
- Communicate effectively to internal and external stakeholders

**Job Description**:

- Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.
- Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.
- Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
- Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.
- Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.
- Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.
- Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
- Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction.
- Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.
- Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.
- Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.

**Job Type**: Contract

Pay: $21.00 - $25.00 per hour

Schedule:

- Day shift

**Experience**:

- Negotiation: 1 year (preferred)

Work Location: In person

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