Customer Contracts Admin

4 weeks ago

Franklin Lakes, United States Net2Source Inc. Full time

Position Title: Customer Contracts Admin - Chargeback/Rebate Operations

Duration: 12+ months (Possible Conversion)

Location: Franklin Lakes, NJ 07417

Hours/Shift: Day Shift, 40hr/Week, Business hours

Hybrid work, in Franklin Lakes office 3 days per week.

Must haves:

• Minimum of 1-year experience in Commercial Contracting or Chargeback Operations in the medical device or related healthcare industry field.

• Understanding of chargeback operations, pricing claims management, and/or contract operations

• Strong technical skills in applications such as MS Excel

o Pivot Tables, VLOOKUP’s, Concatenations

• Communicate effectively to internal and external stakeholders

Responsibilities:

• Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.

• Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.

• Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.

• Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.

• Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.

• Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.

• Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.

• Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction.

• Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.

• Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.

• Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.

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