Chargeback Analyst

3 weeks ago

Franklin Lakes, United States Avani Tech Solutions Private Limited Full time

Job Title: Chargeback Analyst

Location: Franklin Lakes NJ 07417 (Hybrid 3 days per week onsite)

Duration: 6 months

Job Description:

  • Minimum of 1-year experience in Commercial Contracting or Chargeback Operations in the medical device or related healthcare industry field.
  • Understanding of chargeback operations, pricing claims management, and/or contract operations
  • Strong technical skills in applications such as MS Excel Pivot Tables, VlookUps, and Concatenations.
  • Communicate effectively to internal and external stakeholders
  • Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.
  • Execute the communication, review, validation, disposition, and resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.
  • Partner with Contract Operations, Offer Development, and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions, and execute operational enhancements.
  • Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.
  • Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.
  • Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately support activities.
  • Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
  • Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics, and customer satisfaction.
  • Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.
  • Adhere to policy and procedures per contracts playbook, business guidelines, and chargeback processes.
  • Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.

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