Experienced Hotel Night Auditor

1 week ago


Laurel, United States Days Inn & Suites Laurel MD Full time

**_____________________________________**

**JOB TITLE: Night Audit Associate**

**JOB SUMMARY**

Completes the hotel’s night audit process and operates the Front Desk according to the operating policies, procedures, and standards of the company. This includes, but is not limited to, completing the Daily Report procedures as outlined in Attachment 1, and working as the hotel’s Front Desk associate during the night shift. Front Desk duties may include the processing of guest check ins, guest check outs, payment collection, and the handling of Guest Service issues. The Night Audit Associate must be professional and hospitable at all times and maintain a professional appearance.

q **Proficient in basic accounting procedures and in basic usage of brand and company software.**

q **Communicates warmly and sincerely Using Guest’s Name.**

q **Check Guests In and Out Efficiently.**

q **Knowledgeable of Hotel Amenities and Surroundings.**

q **Ensures Guest Satisfaction & Loyalty - Repeat & Retention.**

DUTIES AND RESPONSIBILITIES

Night Audit Associate
- Executes procedures as outlined in company training materials and in compliance with brand quality assurance standards.
- Is proficient in administration of applicable accounting systems and property management system.
- Ensures guests' requests are met to the extent possible within the Company operating framework. Ensures guest complaints within Associate’s control are mínimal and infrequent. Ensures that any complaints are handled timely and effectively.
- Complies with dress and grooming standards and maintains a friendly attitude with guests.
- Maintains presence in office or desk area during night hours, responding to any guest or security issues according to training.
- Ensures office records (including files) are maintained in clean and organized manner.
- Ensures collections, including credit card and direct bill, are executed in accordance with Company policies.
- Maintains proper control over keys, safe deposits, and all Company and guest property.
- Ensures rates are optimized by monitoring competitor occupancy and rates.
- Ensures that occupancy is maximized.
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
- Ability to respond quickly and appropriately to emergency situations.

**SKILLS NEEDED**
- Experience in cash handling and credit cards.
- Ability to pass certification test required to meet brand standards
- Experience working with a computer, including data entry and basic accounting.
- Customer service abilities.
- Ability to work well with others.
- Flexible working hour commitment and a strong work ethic.

**PHYSICAL REQUIREMENTS**
- Ability to stand for long periods of time.
- Ability to lift, push, pull up to 35 pounds
- Ability to communicate with guests and other associates, including reading, writing and speaking

Other duties may be assigned as needed by hotel leadership.

**Job Types**: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Overtime
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (required)
- Night audit Exoerience: 1 year (required)
- Hotel Guest Service: 1 year (required)

Work Location: In person


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