Digital Support Specialist

4 weeks ago

Grand Rapids, United States UFP Industries, Inc. Full time

TimberBase, the leading platform for international transactions of lumber and building materials, is seeking a Digital Support Specialist to optimize our lead conversion process and to turn prospective customers and vendors into active users of the platform. The Digital Support Specialist will also work with sales, purchasing, and marketing to upload product information to TimberBase. As the first point of contact for new customers, the position will play a crucial role in guiding new users through the initial stages of our platform, ensuring they understand key features and realize its value.

Location: Grand Rapids, MI, Miami, FL, or Atlanta, GA

Objectives of this role:

- Qualify leads as users of TimberBase
- Gather and organize all information needed to establish TimberBase user accounts
- Monitor the setup progress and guide users through the initial next steps
- Compile all information needed to upload products to TimberBase
- Automate manual processes to make the experience of onboarding customers and products go as smoothly and efficiently as possible
- Act as a bridge between customer’s expectations and the company’s objectives
- Optimize training content within the platform to bring users up-to-speed quickly and increase engagement
- Improve the overall communication between all parties

Principle responsibilities include:

- Utilize CRM system to qualify leads, track feedback, and onboard new users
- Follow up with new users to ensure accounts are set up properly
- Consult with internal and external users to resolve issues during the introductory phase
- Optimize our in-platform training software to increase user engagement
- Refine and implement the onboarding of products to the TimberBase platform
- Report on key metrics related to business objectives
- Assist sales and purchasing with CRM initiatives and customer data management

Skills and qualifications:

- 3+ years of experience in Customer Support, Account Management, Customer Success, or a similar field
- Proficiency using CRM platforms and business systems
- A track record of hitting objectives and embracing new challenges
- Tech-savvy with the ability to quickly learn new programs and explain them to others
- Analytical and creative in finding solutions for customers
- Excellent communication skills, both verbal and written
- Ability to prioritize, multitask, and manage time effectively
- Passionate about improving processes and delivering a fantastic customer experience
- Bachelor's degree in business or related field
- Ability to travel
- The Company is an Equal Opportunity Employer._

  • Google Adwords Specialist

    6 days ago

    Grand Rapids, United States Digital Limelight Media Full time

    Digital Limelight Media is a modern advertising agency that creates customized marketing solutions for medical practices. Our expertise has allowed us to create technology that increases conversion rates and shows transparency in advertising channels, which results in new business and less advertising waste. We strive to provide marketing solutions that are...

  • IT Support Specialist

    7 days ago

    Grand Rapids, United States Creative Financial Staffing Full time

    Position: IT Support Specialist Job Type: Fulltime, Permanent Location: Grand Rapids, MI (Remote 2 days/week) About the Company: A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Specialist to join their growing team of IT professionals! Here are a few reasons why you should apply: Opportunity to...

  • IT Support Specialist

    3 days ago

    Grand Rapids, United States Creative Financial Staffing Full time

    Position: IT Support Specialist Job Type: Fulltime, Permanent Location: Grand Rapids, MI (Remote 2 days/week) About the Company: A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Specialist to join their growing team of IT professionals! Here are a few reasons why you should apply: Opportunity to...

  • Administrative Support Specialist

    2 days ago

    Grand Rapids, United States Harvest Wealth Advisors Full time

    Job DescriptionJob DescriptionAre you analytical and technical in nature? Are you sincere in building client relationships? Do you thrive in a position that is orderly and systematic? If so, this may be the job for you! Harvest Wealth Advisors are looking for someone who possesses these traits to join their team as an Administrative Support Specialist. The...

  • Administrative Support Specialist

    4 days ago

    Grand Rapids, United States Valmark Financial Group Full time

    Job DescriptionJob DescriptionAre you analytical and technical in nature? Are you sincere in building client relationships? Do you thrive in a position that is orderly and systematic? If so, this may be the job for you! Harvest Wealth Advisors are looking for someone who possesses these traits to join their team as an Administrative Support Specialist. The...

  • Specialist, CRC Digital Product

    2 days ago

    Grand Prairie, Texas, United States Richemont Full time

    Role Overview: The Client Relations Digital Product and Tools Specialist is responsible for assisting with system support, enhancements, functionalities, and testing initiatives, in addition to supporting business processes & procedures, and all inquiries associated with Van Cleef & Arpels Americas Client Relations Center. The Specialist will play a key role...

  • Peer Support Specialist

    6 days ago

    Grand Rapids, United States Pine Rest Christian Mental Health Services Full time

    ** Peer Support Specialist / Recovery Coach** ** Pine Rest - Retreat/Addiction Residential** ** Grand Rapids, MI** Employment Status: **Per-Diem * * * * * * * *** Shift: **Variable** Peer Support Specialist/Recovery Coach Pine Rest is the fourth largest, freestanding, mental health institution in the country. We are called to express the healing ministry of...

  • Digital Marketing Manager

    2 weeks ago

    Grand Rapids, United States The C2 Group Full time

    Position Summary: The Digital Marketing Manager will be responsible for leading interpretation of data, supporting and developing web analytics strategies, focusing on keyword analysis and research, and analyzing focused data to make recommendations for the optimization of our project and CSO client base. To be successful in this role, you need experience...

  • Digital Marketing Manager

    3 weeks ago

    Grand Rapids, Michigan, United States The C2 Group Full time

    Position Summary: The Digital Marketing Manager will be responsible for leading interpretation of data, supporting and developing web analytics strategies, focusing on keyword analysis and research, and analyzing focused data to make recommendations for the optimization of our project and CSO client base. To be successful in this role, you need experience...

  • Specialist, CRC Digital Product

    17 hours ago

    Grand Prairie, United States Richemont Full time

    Role Overview:   The Client Relations Digital Product and Tools Specialist is responsible for assisting with system support, enhancements, functionalities, and testing initiatives, in addition to supporting business processes & procedures, and all inquiries associated with Van Cleef & Arpels Americas Client Relations Center. The Specialist will play a...

  • Desktop Support Specialist

    1 week ago

    Grand Rapids, United States Solugenix Full time

    Desktop Support Specialist - Field Technician (Storm Support) $20/hr - $24/hrGrand Rapids, MIContract to possible hireJob ID 2024-9722 Solugenix is assisting a client in their search for a Desktop Support Specialist - Field Technician (Storm Support). This is a contract to possible hire opportunity based out of Grand Rapids, MI. Responsibilities:In-field...

  • Desktop Support Specialist

    1 week ago

    Grand Rapids, United States Solugenix Full time

    Desktop Support Specialist - Field Technician (Storm Support) $20/hr - $24/hrGrand Rapids, MIContract to possible hireJob ID 2024-9722 Solugenix is assisting a client in their search for a Desktop Support Specialist - Field Technician (Storm Support). This is a contract to possible hire opportunity based out of Grand Rapids, MI. Responsibilities:In-field...

  • Desktop Support Specialist

    1 week ago

    Grand Rapids, United States Solugenix Full time

    Desktop Support Specialist - Field Technician (Storm Support) $20/hr - $24/hrGrand Rapids, MIContract to possible hireJob ID 2024-9722 Solugenix is assisting a client in their search for a Desktop Support Specialist - Field Technician (Storm Support). This is a contract to possible hire opportunity based out of Grand Rapids, MI. Responsibilities:In-field...

  • Desktop Support Specialist

    6 days ago

    Grand Rapids, United States Solugenix Corporation Full time

    Desktop Support Specialist - Field Technician (Storm Support) $20/hr - $24/hr Grand Rapids, MI Contract to possible hire Job ID 2024-9722 Solugenix is assisting a client in their search for a Desktop Support Specialist - Field Technician (Storm Support). This is a contract to possible hire opportunity based out of Grand Rapids, MI. Responsibilities: ...

  • Content Marketing Specialist

    4 weeks ago

    Grand Rapids, United States Ada Bible Church Full time

    The Content Marketing Specialist works with the Senior Marketing & Sales Manager to help manage the Our Daily Bread Publishing (ODBP) digital storefront. Maintains content platforms for Our Daily Bread Ministries (ODBM) endorsed brands and branded products including My Utmost for His Highest, VOICES, and God Hears Her. Consults with the Director of Marketing...

  • Roofing Specialist

    1 month ago

    Grand Rapids, United States Home Repair Services Full time

    **Roofing Specialist - Job Description** The Roofing Specialist contributes to the agency’s Repair Program which facilitates critical health and safety repairs in the homes of vulnerable Kent County residents. The Roofing Specialist works to repair roof leaks on single family residential homes in Kent County. Home Repair Services is a non-profit...

  • Social Media Content Specialist

    1 week ago

    Grand Rapids, United States Montgomery Code Full time

    We are adding a Social Media Content Specialist to our small but mighty product marketing team. This role will be supporting social media planning, leading content creation, and leading publishing for B2B and B2C client brands and our internal Montgomery Code brand. Some days you’ll be leading in-studio or on-site photo shoots, while other days offer...

  • Sr. CX Automation Specialist

    4 weeks ago

    Grand Rapids, United States BISSELL Full time

    Overview: The Sr. CX Automation Specialist supports the strategic direction for automation across all contact channels within Consumer Care and After Sales on a domestic and global planning level. They will achieve this by managing complex projects identified in our live-agent support and automated channel strategy roadmap. This individual is passionate...

  • Human Resources and Certification Support Specialist

    4 weeks ago

    Grand Rapids, United States Grand Rapids Public Schools Full time

    Job Description To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be...

  • Digital Marketing Assistant, Remote or Hybrid

    1 month ago

    Grand Rapids, United States Business Connect Full time

    ABOUT BUSINESS CONNECT Our purpose is to give hope to the impoverished by creating employment, in the marketing of life enhancing products, within a business model that is sustainable and environmentally balanced. Our team members come from various business backgrounds and we embrace business with enthusiasm and an entrepreneurial spirit. Our lives reflect...