Specialist, CRC Digital Product

2 weeks ago

Grand Prairie, United States Richemont Full time

Role Overview:

 

The Client Relations Digital Product and Tools Specialist is responsible for assisting with system support, enhancements, functionalities, and testing initiatives, in addition to supporting business processes & procedures, and all inquiries associated with Van Cleef & Arpels Americas Client Relations Center. The Specialist will play a key role providing feedback to enhance, and adapt existing systems, integrate new features and support developments to improve business efficiency and productivity of the Van Cleef & Arpels Americas Client Relations Center (CRC).

 

Key Responsibility 1:

CRC Systems Support Specialist:

 

  • Serve as the first point of contact and production support for Brand Ambassadors (CRC agents) when they encounter technical issues or have inquiries about digital tools, business processes & procedures (especially as they relate to the Salesforce & Vonage).
  • Serve as the Subject Matter Expert to all CRC, CRM and Aftersales related procedures and best practices within our digital tools.
  • Maintains agile approach, using multiple applications and systems daily with ability to multi-task between tools.
  • Master knowledge of CRC systems by working within production, utilizing Vonage screen recording, and gathering feedback, to understand local market expectations & usage within CRCs for Salesforce customization

Key Responsibility 2:
Change management & communication:

  • Exhibit strong communication and problem-solving skills by collaborating effectively with the CRC Operations team, HQ & IT teams.
  • Partner with internal stakeholders throughout Van Cleef & Arpels & Richemont to provide insights, educate, and improve the team’s understanding of our ever-changing client expectations and digital landscape.
  • Coordinate & align the key internal stakeholders on the experience of Ambassadors and customers, based on local specificificities – escalate specific enhancements needs when relevant
  • Support change management within CRC and e-business teams until and after go-live to maximize users' adoption

 

Key Responsibility 3:
Operational Support:

  • Open and Track tickets (Completed/ Resolved). Liaise with key stakeholders when needed for solutions and enhancements.
  • Track and monitor Digital Product Roadmap & planning for Van Cleef & Arpels CRC implementations.
  • Support Digital project delivery by coordinating day-to-day tasks required to successfully deliver on projects, releases, and other initiatives.
  • Liaise with Regional VCA CRC Trainer for content approval and support user training on systems-related topics.
  • Collaborate with VCA CRC Leadership or other stakeholders as required to update Teams & SharePoint, maintaining content on system related topics.
     

Key Responsibility 4:
User Acceptance Testing & Performance monitoring:

  • Perform all User Acceptance Testing of enhancements, new functionalities, digital services, and releases. Maintain and communicate on testing status and outcomes with CRC leadership during UAT (User Acceptance Tests) to reach a consensus on Project readiness for rollout.
  • In partnership with Van Cleef & Arpels CRC Leadership team, make recommendations and highlight risks or business implications of projects/features.
  • Monitor team performance within CRC systems and tools, providing feedback and best practices as needed.
  • Liaise with Regional VCA CRC Trainer to provide insights and most re-occurring knowledge gaps related to digital tools and recommend plan of action for improvement.

 

Qualifications:

 

Education: Bachelor's degree in information systems, Computer Science, Business Administration, or related field preferred.

 

Required Experience:

  • 2+ years of business operations experience in two (2) or more of the following areas:
  • Support Vonage Telephony, Salesforce Service Cloud (SFSC) ecosystem.
  • Project and ticket management using Atlassian Jira/Confluence tools or similar is a plus.
  • Gathering input and surveys of current system usage and grooming them into technical incidents.
  • Proven experience gathering business requirements and/or have handled some project deployment.
  • Experience with Service Now or similar platforms to monitor IT ticket requests
  • Substantial knowledge of contact center and eCommerce structure is a plus.
  • Experience sharing best practices, creating tools, and giving presentations a plus.

 

Technical Skills/Abilities:

  • Previous contact center or retail experience is a plus.
  • Salesforce Service Cloud end user experience
  • Knowledge of Microsoft Office 365 Product Suite (Word, Excel, PowerPoint, Outlook, SharePoint, Visio).

Personal Skills:

  • Must display a high level of maturity, poise, and finesse to work with Van Cleef & Arpels leadership and other stakeholders within Richemont.
  • Ability to work in a fast-paced, evolving environment with strong attention to detail and the ability to handle multiple tasks simultaneously and with precision.
  • Entrepreneurial spirit demonstrated by ability to work effectively with limited supervision.
  • Open availability and willingness to work flexible hours according to business needs.
  • Excellent verbal and written communication skills.

 

 

Currently, we are not sponsoring work visas.  Applicants must have valid work authorization for employment in the USA.

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

 

More than a job…it’s an experience  

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels.  By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

 

The recruitment process:  

Please complete an application on the Richemont Career Site. 

Selected candidates will be contacted by the HR team for an interview.

 

 

This role is annual bonus eligible. Salary will be negotiated based on experience and skills. 

 

 

  • Specialist, CRC Digital Product

    2 weeks ago

    Grand Prairie, United States Richemont Full time

    Role Overview: The Client Relations Digital Product and Tools Specialist is responsible for assisting with system support, enhancements, functionalities, and testing initiatives, in addition to supporting business processes & procedures, and all inquiries associated with Van Cleef & Arpels Americas Client Relations Center. The Specialist will play a key...

  • Specialist, CRC Digital Product

    2 weeks ago

    Grand Prairie, Texas, United States Richemont Full time

    Role Overview: The Client Relations Digital Product and Tools Specialist is responsible for assisting with system support, enhancements, functionalities, and testing initiatives, in addition to supporting business processes & procedures, and all inquiries associated with Van Cleef & Arpels Americas Client Relations Center. The Specialist will play a key role...

  • Digital Marketing Specialist

    6 days ago

    Grand Prairie, United States LKQ Full time

    Job DescriptionBe Loyal! Be Rewarded!Are you ready to be a part of an excellent team?!?Continue to contribute excellent team performance to your team. You could be eligible for a retention bonus! Up to $1,200! Ask your manager for details...Job Summary: Our historical approach to growth has been focused on interaction with our customers using traditional...

  • Digital Marketing Specialist

    7 days ago

    Grand Prairie, United States LKQ Full time

    Job DescriptionJob DescriptionJob Summary: Our historical approach to growth has been focused on interaction with our customers using traditional methods. We are creating a new group of skilled individuals to take a deep dive into several online marketing strategies while focusing on efficiently and profitably. This is an exciting opportunity for you to use...

  • Digital Marketing Operations Specialist

    5 days ago

    Grand Rapids, United States TESA Full time

    Digital Marketing Operations Specialist Grand Rapids, MI – Hybrid Schedule tesa tape, the global leader of adhesive solutions, is seeking a Digital Marketing Operations Specialist to help grow our North American Headquarters in our new corporate office located in Grand Rapids, Michigan. Job Summary The Marketing Operations Specialist works in a fast-paced...

  • Digital Campaign Specialist

    4 days ago

    Pleasant Prairie, United States Uline Full time

    **Digital Campaign Specialist** **Corporate Headquarters** **12575 Uline Drive, Pleasant Prairie, WI 53158** At Uline, we believe it’s all about having good people and as a Digital Campaign Specialist, that starts with **you**. Manage our job board campaigns and dig into the data to uncover trending jobseeker behavior to inform our recruitment marketing...

  • Digital Campaign Specialist

    5 days ago

    Pleasant Prairie, United States Uline Full time

    **Digital Campaign Specialist** **Corporate Headquarters** **12575 Uline Drive, Pleasant Prairie, WI 53158** At Uline, we believe it’s all about having good people and as a Digital Campaign Specialist, that starts with **you**. Manage our job board campaigns and dig into the data to uncover trending jobseeker behavior to inform our recruitment marketing...

  • Digital Marketing Operations Specialist

    6 days ago

    Grand Rapids, United States tesa Full time

    Digital Marketing Operations Specialist Grand Rapids, MI – Hybrid Schedule tesa tape, the global leader of adhesive solutions, is seeking a Digital Marketing Operations Specialist to help grow our North American Headquarters in our new corporate office located in Grand Rapids, Michigan.Job SummaryThe Marketing Operations Specialist works in a fast-paced...

  • Digital Support Specialist

    1 month ago

    Grand Rapids, United States UFP Industries, Inc. Full time

    TimberBase, the leading platform for international transactions of lumber and building materials, is seeking a Digital Support Specialist to optimize our lead conversion process and to turn prospective customers and vendors into active users of the platform. The Digital Support Specialist will also work with sales, purchasing, and marketing to upload product...

  • Digital Product Manager

    2 weeks ago

    Grand Rapids, United States UFP Industries Full time

    Are you a self-starter with an innovative mind? Here at UFP, we are always looking for opportunities to set ourselves apart from our competitors. Apply now to let your voice be heard and get your creative juices flowing! TimberBase™ is seeking a manager to lead our digital efforts in identifying opportunities, developing solutions, integrating platforms,...

  • Digital Product Manager

    1 month ago

    Grand Rapids, United States UFP Industries, Inc. Full time

    Location: Grand Rapids, MI, Miami, FL, or Atlanta, GA Objectives of this role: - Drive strategies and long-term vision of the TimberBase platform to build a best-in-class digital experience - Work with management team to craft a short - and long-term product vision and convert it to an executable strategy - Participate in market research, validation, and...

  • Digital Printer Operator

    7 days ago

    Grand Prairie, United States BSN Sports, LLC Full time

    BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and...

  • Warehouse Inventory Control Specialist

    7 days ago

    Grand Prairie, United States CarParts.com Full time

    is seeking Inventory Control Specialists to join our team. In this role, you’ll be responsible for helping ensure inventory counts are accurate and parts stock meets order pull demand. You may also be order picking and packing our products. Inventory Control Specialist is one of the most important positions for serving our customers' needs. You’ll be...

  • Warehouse Inventory Control Specialist

    5 days ago

    Grand Prairie, United States CarParts.com Full time

    Job DescriptionJob DescriptionCarParts.com is seeking Inventory Control Specialists to join our team. In this role, you’ll be responsible for helping ensure inventory counts are accurate and parts stock meets order pull demand. You may also be order picking and packing our products.Inventory Control Specialist is one of the most important positions for...

  • Warehouse Inventory Control Specialist

    6 days ago

    Grand Prairie, United States Carparts Inc Full time

    CarParts.com is seeking Inventory Control Specialists to join our team. In this role, you’ll be responsible for helping ensure inventory counts are accurate and parts stock meets order pull demand. You may also be order picking and packing our products. Inventory Control Specialist is one of the most important positions for serving our customers' needs....

  • Specialist

    2 weeks ago

    Grand Prairie, United States Republic National Distributing Company Full time

    RNDC is looking for a collaborative and energetic Specialist to join our growing field sales team. The Specialist meets with key clients to maintain relationships, make presentations to introduce products, provide service and solve problems, negotiat Specialist, Sales, Healthcare

  • Senior Digital Product Manager

    21 hours ago

    Eden Prairie, United States UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Senior Digital Product Manager

    2 days ago

    Eden Prairie, United States UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Senior Digital Product Manager

    16 hours ago

    Eden Prairie, United States UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Digital Marketing Manager

    2 weeks ago

    Eden Prairie, United States Legrand AV, Inc. Full time

    Thank you for your interest in becoming part of the team at Legrand! GENERAL PURPOSE The Digital Marketing Manager is responsible for executing the digital marketing strategy and prioritizing projects and initiatives for the digital marketing team. They oversee the day-to-day support of web marketing projects and initiatives, email programs, and optimization...