Cash Application Specialist

2 weeks ago

Madison, United States State Collection Service Inc Full time

Our **GREAT STATE TEAM** is seeking a **HYBRID Cash Application Specialist** **to join our team As a **Cash Application Specialist**, you would be responsible for accurately and efficiently processing payments, reconciling accounts, and resolving any discrepancies. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with internal teams and external stakeholders.

***Veterans and Military Spouses Encouraged to Apply**

**Duties include but are not limited to**:

- Post consumer payments (mailed-in checks, ACH payments, bank cards, money orders, garnishments, walk-in, payments made by phone, etc.)
- Post client direct payments (third party and first party, manual and electronic)
- Post remittances from our attorneys.
- Opening/sorting of mailed in payments and other mail.
- Daily deposits
- Participate in the month end process including working on Saturdays when the month ends over the weekend.
- Handling request for information and credit card chargebacks
- Processing of all NSF (i.e., returned) transactions including NSFs reported to us by our attorney’s and clients.
- Refund requests in the FACS system.
- Debtor payment corrections
- Handling debtor and client correspondences ensuring they are distributed properly.
- Assist with Remittance process as requested.
- Returning debtor payments as necessary

**Back up Responsibilities include**:

- Participate in the client statement process.
- Assist other departments as needed.

**Additional Duties and Responsibilities**:

- Consistently look for ways to improve current practices and procedures to save money, improve quality, and save time.
- Complete special projects or work duties as directed by manager.
- Adhere to all FDCPA, FCRA, HIPAA and applicable laws.
- Adhere to all State Collection Service policies as stated in the Handbook.
- Represents State Collection Service with the professional and ethical work standards consistent with the mission and management policy of the company.
- Participate in department meetings.
- Write-up non-conformities and client issues as needed.
- Provides solutions to nonconformities and client issues.
- Represent company at off-site meetings and events.
- Participate in the month end process including working on Saturdays when the month end on a weekend.
- Will assist others within the department in their duties when necessary.
- Attend ACA’s Code of Ethics training annually.

**Qualifications, Skills, and Experience**:

- Attention to detail
- 10 Key and typing
- Adhere to department workflow standards
- Professionalism
- Ability to work independently as well as in a team environment
- Excellent customer service skills
- Organization
- Excellent communication skills-both written and verbal
- Microsoft suite product knowledge

**We Offer a Comprehensive Benefits Package**:

- Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
- Paid time off starting at 90 days and annual profit sharing
- 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
- _Benefits eligibility is dependent upon FTE Status and Position_
- _All offers of employment are contingent upon successful completion of a criminal background check and references._

State Collection Service is an **_Equal Opportunity Employer_**.** All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

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