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Program Specialist

3 months ago

Madison, United States WHEDA Full time

**WHY WHEDA?**

**WHEDA **serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agriculture.

**WHEDA **values Equity, Diversity, and Inclusion as part of our culture.

**WHEDA **is an equal opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans are also encouraged to apply.

**WHEDA **has a remote work policy where certain employees may enjoy a hybrid or remote work schedule, based on position and business needs. See more details below related to this specific position.**

**WHEDA **has a remote work policy where certain employees may enjoy a remote work schedule, based on position and business needs. See more details below related to this specific position.**

**WHEDA** is seeking a Program Specialist to join our Single-Family Servicing department in our **Madison facility**.

**SALARY: Hiring Range for this position is from $43,344 - $52,504 Annually.** Offered Salary will be based on qualifications and internal pay equity. WHEDA provides a competitive salary and WHEDA employees participate in the State of Wisconsin benefit package which includes retirement, health insurance and deferred compensation programs.

**POSITION OVERVIEW**:
The Program Specialist position in Servicing is responsible for contact center customer service, payment processing, escrow administration, and loan satisfaction within compliance with WHEDA, investor and regulatory requirements. Competency in one or more of the following specialties: Servicing, Payment Processing and/or Escrow Administration

**ESSENTIAL DUTIES**:

- Provide customer support for borrowers, lending partners, insurance agents, title companies, and/or housing authorities.
- Payment Processing: Processing incoming payoff quote requests. Daily posting/reconciliation of coupons, lockbox import, recurring and one‐time ACH export/prenote, wire posting, reviewing payment reports, batch balancing, housing assistance, remote capture deposit, and cash balancing.
- Escrow Administration: Daily hazard insurance entry, weekly insurance payment, private mortgage insurance payment and cancellation, force placed insurance monitoring/cancellation/payment, reviewing insurance reports, and initial escrow set‐up and analysis.
- Assists in coordinating and carrying out the day‐to‐day operations of the Servicing department.
- Participates in analysis of selecting/implementing new and existing software and formulating/modifying new and existing policies, programs, and procedures.
- Performs or assists with other duties as assigned.

**QUALIFICATIONS**:
High School Diploma or G.E.D. AND 0 ‐ 2 years of relevant experience; OR equivalent combination of education and experience.

**KNOWLEDGE AND SKILLS**:

- Proficiency with computer software, Microsoft Office, and the internet
- Customer service principles
- Excellent verbal and written communication skills, including preparation of business correspondence
- Attention to detail, and ability to troubleshoot for process improvement
- Problem solving skills and ability to work under pressure
- Successful prioritizing and management of work projects
- Ability to work independently and efficiently
- Strong adherence to confidentiality in working with clients and vendors
- Data collection and research methods
- Data Entry principles
- Strong mathematical aptitude
- Mortgage lending regulations, practices, procedures, and applicable federal, state, and local laws

**This position has a work schedule that will initially be 100% in-office. After training is complete, it is at the discretion of the direct manager when the employee may begin a hybrid work schedule.**

**APPLICATION DEADLINE**: This position will remain open for 21 days.

This position is not eligible for a work-related immigration visa sponsorship.

An Equal Opportunity Employer Operating Under an Affirmative Action Plan.