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Director of It

2 months ago

Saint Charles, United States Q - Center Full time

Q Center is seeking an innovative IT Director to play a pivotal role in shaping the technology landscape of the Midwest’s largest, high volume conference center. With over 1,000 guest rooms and 150,000 sq ft of meeting/event space this role must have the ability to balance security, guest experience, and operational efficiency as is crucial for success. This position will excel in developing strategic plans, be knowledgeable in IT systems while maintaining a flexible approach to the demands of the business.

**Job Summary**

This position is on-site, with a varying schedule that may include days, evenings, weekdays, and weekends.

**Benefits**
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
- Employee Meals

**Education & Experience**
- Bachelor’s degree in IS, IT, or equivalent work experience. Hospitality field experience a plus.
- Strong experience managing a service-oriented team
- Experience managing complex projects with excellent written and verbal communication skills
- Minimum of 12 years of progressive information technology management experience required.
- Strong knowledge of PCI and GDPR requirements and audits.
- Experience of network/systems security required.
- Technology integration experience required.
- Experience liaising with business leaders to conduct needs analysis.
- Experience with Microsoft technologies including Office, Exchange, SQL and IIS.
- Knowledge of storage area networks and advanced networking topology.
- Systems Architecture and records management experience is preferred.
- Data analysis and related technologies for financial modeling preferred.

**Physical Requirements**
- Flexible hours required
- Long hours sometimes required
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

**Fundamental Requirements**
- Collaborate with executive leadership to develop and meet Q Center’s goals while supplying expertise and guidance on operations projects and systems.
- Responsible for the entire conference services team and its services as it relates to meeting and event set up
- Strong leadership skills and the ability to make decisions independently
- A balance of creative, technical, and analytical skills
- Ability to thrive in a fast-paced environment, with a strong sense of urgency
- Effective project and personal management skills, including time management, planning, and organizing, execution, and delivery of results.
- Strong financial and business acumen.
- Ability to build collaborative relationships with internal and external groups to consistently exceed established goals
- Must have strong interpersonal skills and be able to relate to all levels of staff.
- Must be able to assist guests with technical requirements and issues and possess a strong commitment to service.
- Employees must, at all times, be attentive, friendly, helpful and courteous to all guests and fellow employees.
- Manage IT staff by motivating, training, coaching and counseling employees, communicating job expectations and appraising their performance.
- Lead and manage the company’s day-to-day IT activity, ensuring all standards are followed.
- Comply with the company’s IT Security Policy as it pertains to hardware, software and security/data safety.
- Ensure proper backup of all business related, user relevant data.
- Prepare the annual IT budget for the company and administer that budget in a fiscally responsible manner.
- Work and consult with hardware and software vendors to setup and maintain all required equipment.
- Ensure that the usage and installation of software is in accordance with the software licensing laws.
- Ensure that all IT team members are properly trained in the use of all related devices and equipment.
- Ensure compliance with all applicable security standards and Q Center Policies and Procedures.
- Oversee strategy and management of all major service categories (Voice, Network, Server/Storage and End User).
- Develop and implement long-term strategic purchasing decisions for vendor support and PC hardware.
- Set strategy for and oversee company’s security and Disaster Recovery.
- Develop and oversee execution of IT strategy to support Q Center’s business strategy and growth goals.
- Oversee development and approve IT policies (including security and anti-virus programs), standards and best practices.
- Develop budgets associated with the information technology and communications systems and work with the General Manager to ensure appropriate and rapid approval.
- Approve major contracts with vendors for all technology, communications, and information systems, service and equipment purchases/leases.
- Be involved in and/or conduct departmental training; developing employee morale and skills.
- Organize an

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