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Customer Service Representative

4 months ago

Manhattan, United States Genie Solutions Full time

**Job Title: Customer Service Representative**

**Location**: New York, USA

**Company Description**:
We are a leading company in our industry, dedicated to providing exceptional products/services and unparalleled customer support. Our team is expanding, and we are seeking enthusiastic individuals to join us as Customer Service Representatives. Based in New York, this position offers the opportunity to work onsite while delivering top-notch service to our valued customers.

As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience. Your responsibilities will include:

- Providing accurate information about our products/services and resolving customer issues or concerns effectively.
- Processing orders, returns, and exchanges with attention to detail and adherence to company policies.
- Troubleshooting technical problems and escalating issues to the appropriate department when necessary.
- Maintaining comprehensive knowledge of our products/services, promotions, and company policies.
- Documenting customer interactions and feedback in our CRM system.
- Collaborating with other team members to optimize customer satisfaction and retention.

**Requirements**:

- Previous experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Empathetic and patient demeanor with a genuine desire to assist customers.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in computer skills and familiarity with CRM software.
- Flexibility to work occasional evenings, weekends, or holidays as needed.

**Preferred Qualifications**:

- Bachelor's degree in Business Administration, Communications, or a related field.
- Knowledge of the industry and/or products/services we offer.
- proficiency in English and, Mandarin, or another language.
- Certification in customer service or related training programs.

**Benefits**:

- Competitive salary with opportunities for performance-based incentives.
- Onsite work environment with a supportive team atmosphere.
- Comprehensive training and ongoing professional development opportunities.
- Health, dental, and vision insurance coverage.
- Retirement savings plan (401k) with company matching.
- Paid time off and holidays.
- Employee discounts on company products/services.

**How to Apply**:
Pay: $24.00 - $28.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- Under 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- Manhattan, NY 10007 (preferred)

Ability to Relocate:

- Manhattan, NY 10007: Relocate before starting work (required)

Work Location: In person