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Customer Service Representative

2 months ago

Manhattan Beach, California, United States SusieCakes Full time

About Us:

SusieCakes is a leading bakery chain with 26 locations across California, Texas, and Tennessee. Our bakeries are renowned for their delicious treats, baked fresh daily using high-quality ingredients.

Job Summary:

We are seeking a skilled Customer Service Representative to join our team. As a key member of our bakery staff, you will be responsible for delivering exceptional guest service, handling orders and transactions, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Provide premium guest service, treating each customer as a valued individual
  • Handle guest orders and transactions efficiently and professionally
  • Maintain a clean and organized workspace, adhering to health and safety standards
  • Work collaboratively with colleagues to achieve sales goals and maintain a positive team environment
  • Perform other duties as required to support the smooth operation of the bakery

Requirements:

  • One year of experience in a customer-facing role, preferably in the food and beverage industry
  • Previous experience in a fast-paced environment, with a focus on attention to detail and multitasking
  • Excellent verbal and written communication skills, with the ability to work effectively with colleagues and guests
  • Ability to work flexible hours, including weekends and holidays, as needed
  • Physical stamina to stand for extended periods, lift up to 50 pounds, and perform other tasks as required

Benefits:

  • Competitive hourly rate
  • Flexible work schedule
  • Free non-slip shoes
  • Complimentary birthday cake
  • Medical, dental, and vision insurance
  • Vacation and 401(k) plans
  • Referral program
  • Pet rescue reimbursement and pet insurance

Language Skills:

Must be able to speak, read, and write English fluently.