Project Manager

3 weeks ago

Miami, United States DotCMS Full time

**What is the role?**

dotCMS is a cloud-based Digital Experience platform that is changing how enterprises do digital. We seek a self-starter individual with excellent communication skills and passionate for learning new technologies and working within Tech, SaaS, or a fast-paced environment.

As a Project Manager, your objective is to ensure that dotCMS professional services and client onboarding implementations stay within scope, adhere to timelines, and remain within budget, all while upholding high levels of customer satisfaction.

**What is dotCMS?**

**Who are we, really?**

At “the dot,” you’ll find a diverse team of authentic individuals who share the goal of building the most agile, scalable, and secure content management system, delighting customers, and having a lot of fun doing it. We’re a curious, innovative, and collaborative group that works from anywhere, having been 100% remote long before a pandemic required it. Working remotely is in our DNA, whether it’s to enjoy the beautiful views of new countries or just more “you” time outside of work. And since we don’t gather around the water cooler in an office, we like to gather around the cool waters of Costa Rica a few times a year for our regular off-sites, where we blow off some steam and re-energize as a group.

**Responsibilities**
- Creating tasks and user stories for dotCMS developers.
- Updating and participating in the ownership of dotCMS’ project management platform, ensuring accurate and up-to-date reports.
- Maintaining an accurate report of hours spent on projects (billable and non-billable).
- Communicating updates to clients and attending client meetings to demonstrate completed work for feedback.
- Creating client-facing project plans.
- Highlighting project risks and escalating issues to the dotCMS customer success, product, and maintenance team.
- Appropriately allocating resources to deliver projects on time, balancing high visibility and enterprise-grade projects with smaller, prescriptive client projects/ongoing retainers.
- Work with support to ensure ticket completion and quality.
- Scope new dotCMS projects and create statements of work that are delivered to client decision-makers.

**Why we get excited about you**:

- 2+ years of project management experience within a SaaS, fast-paced environment.
- 2+ years of experience working in SaaS or software organizations. Experience working within the CMS industry would be a plus.
- 2+ years of experience working directly with clients, whether in support, customer success, or other client-facing roles.
- Proven track record of creating client-facing documentation, including project plans, work deliverables, and presentations.
- Strong communication skills, including fluency in English, are a must.
- Strong self-starter and ownership qualities with a creative bent.

**Additional desirable characteristics**:

- PMP or CAPM certification or similar.
- Basic backend, front-end, or full-stack development experience.
- Enterprise and SMB client-facing experience.

**Why should you join?**

If you have great experience but are tired of being a cog in a giant corporate wheel, this job is for you. It’s a chance to create a new product marketing function at an established, growing company with a mature product in use by major global organizations. Everything you do every day, will make a huge impact on our company. Your work will be seen, felt and recognized and your past experience valued.
- “While we believe that dotCMS is best in breed, we also understand that each implementation is unique in its complexities and objectives. We pride ourselves on partnering with our customers and believe in shared success. Our Professional Services team is made up of diverse individuals with complementary skill sets. We collaborate to deliver premium solutions that build trust and exceed expectations. If you’re passionate about spearheading strategic projects, collaborative problem-solving and customer experience, we’d love to have you join our growing team.” - _**Arnaud Romary, VP of Customer Solutions.**

**Your Compensation.** We offer competitive compensation that allows you to make a great living for yourself and your loved ones. Full-time employees are also eligible 401(k) plan.

**Your Team.** We are a humble, competitive, and small vendor making waves in our industry, and you will be part of a team that has your back. You never walk alone We are a diverse and distributed team, and we offer annual company-paid training and development to our employees.

**Your Voice.** Your voice matters to all of us, and we appreciate your opinion as we scale our company to the next level in an open and transparent environment. We will periodically update the entire team on business performance and strategic initiatives and offer the stage for an entrepreneurial-minded professional to produce key initiatives that help to move the needle.

**Your Benefits. **We offer a comprehensive

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