Customer Service Representative

3 weeks ago

Chicago, United States State Farm Full time

**Benefits**:

- Base comp
- Bonus based on performance
- Paid time off
- Profit Sharing Plan
- Health prem allowance
- Mon-Fri daytime (no weekend/evenings)
- Training and professional development
- Professional office work environment
- Growth potential/opportunities for advancement

Bilingual Chinese Customer Service Representative CSR wanted for Chicago Farm Insurance Agency Office, for an "in office position".

**Responsibilities**
- Use a insurance customer-focused, needs-based review process to educate insurance customers about insurance options.
- Understanding and offering recommended additional insurance coverages to existing and new insurance customers
- Quote & Process insurance proposals for new insurance business all lines of insurance products and find a way to close the insurance sale.
- Answer calls from insurance customers promptly and provide a high level of service.
- Review insurance accounts during all communication to maximize insurance discounts and address all gaps in insurance coverages
- Confirms insurance policies and endorsements for accuracy in a timely fashion.
- Performs timely follow-up and resolution related to potential insurance cancellations
- Network in various ways to develop new prospects
- Completes all items accurately and timely.

**Qualifications**
- Property & Casualty and/or Life & Health Insurance Licenses are required or the ability to acquire asap
- Sales and/or Customer Service experience in the insurance industry helpful
- Ability to market insurance products and insurance services based on customer needs
- Ability to set priorities and manage workflow to ensure efficient, timely and accurate processing of insurance transactions and other responsibilities.
- Proactive in problem solving
- Strong Communication skills both with Customers and Coworkers
- Bilingual Chinese
- Commute daily to our Chicago agency for this in office position

**This opportunity is with an independent State Farm Agent., not State Farm Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees**

keywords: Insurance, Insurance Producer, Insurance Sales, Insurance Customer Service Representative, Insurance Agent, State Farm, State Farm Insurance, State Farm Agency, State Farm Agent,, Agent Team Member, State Farm Customer Service Representative - CSR, Sales, Sales representative, Property and Casualty License, Property & Casualty License, Life Insurance License, Health Insurance License, Life and Health License

Pay: $36,000.00 - $60,000.00 per year

Supplemental pay types:

- Bonus opportunities

Work setting:

- In-person
- Office

Application Question(s):

- Besides english, do you speak fluent cantonese or mandarin?

License/Certification:

- Property+Casualty and/or Life Insurance Licenses (preferred)

Work Location: In person

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